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15 min read
What is a CRM database? The ultimate guide
Understanding how to create a CRM database shouldn’t be a mystery. In this post, we break down the benefits of a CRM database and what kind of data it should store.
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16 min read
Customer relationship management software: What is a CRM database?
Customer relationship management databases can help companies of all shapes and sizes improve its long-term customer relationships
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3 min read
Fast-track lead generation with Sell + Reach
Sales reps can spend hours scouring channels like LinkedIn for potential leads to add to their pipeline. Even then, there’s no guarantee they’ll find the right contact information for the leads they do generate
Article
3 min read
Boost agent productivity & customer happiness with a complete view of the customer
Customers have high expectations for the speed and quality of their support, and a poorly managed omnichannel environment isn’t just frustrating for agents, it’s ultimately frustrating for customers as well
Article
6 min read
Customer service analytics: Types, use cases, and benefits
How customer behavior informs how companies understand, collect and process customer service analytics, leading to sharper predictions about the future and actionable roadmaps.
Article
10 min read
How to choose a CRM system: A step-by-step guide
A CRM can boost sales productivity and drive revenue—but only if you choose the right solution. Read our article to learn how.
Article
10 min read
What is customer engagement? Definition, strategies, and tips
Craft an effective customer engagement strategy to improve customer experience and build lasting relationships with your audience.
Article
6 min read
How to spot a phishing attack
Phishing emails often appear normal, but it’s easy to identify warning signs if you know where to look
Article
6 min read
How online retailers are transforming the customer experience with conversational commerce
For e-commerce businesses, conversational messaging provides unparalleled opportunities to improve the customer experience—and sell more goods and services in the process
Article
13 min read
How messaging fosters strong connection—and how 4 brands use it
Messaging has come to play a dominant role in nearly every area of our lives—from how…
Article
5 min read
How data improves customer service
Data isn’t all schmaltz and talk, and more and more companies are adopting support strategies and CRM solutions where visible big data is fueling growth
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1 min read
Gartner's 5 key emerging technologies and their impact on customer experience
At Zendesk, we create service-first CRM solutions that allow companies around the globe to provide innovative…
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6 min read
Integration bonanza
Work from home has us feeling isolated and stir-crazy. We hope you can nerd out and lose yourself in this month’s integration bonanza
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11 min read
A 2024 guide to live chat support
Learn best practices for live chat support, how it can help you provide better customer experience, and why it's a valuable customer service tool
Article
5 min read
5 ways to use a CRM to boost your business
Keeping track of all of your company's contacts, customer relationships, and conversations is tricky, but a CRM can make it easier to manage
Article
14 min read
Designing call centers for empathy—can it be done?
There is something that even the most customer-centric companies can’t change or control: the angry or…
Article
12 min read
Customer relationship management: A guide
In this customer relationship management guide, Zendesk explains how CRM software can help build relationships with customers, boost engagement, and lead to better business outcomes
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