Skip to main content

Article


Latest stories

Article
15 min read

What is a CRM database? The ultimate guide

Understanding how to create a CRM database shouldn’t be a mystery. In this post, we break down the benefits of a CRM database and what kind of data it should store.

Article
16 min read

Customer relationship management software: What is a CRM database?

Customer relationship management databases can help companies of all shapes and sizes improve its long-term customer relationships

Article
3 min read

Fast-track lead generation with Sell + Reach

Sales reps can spend hours scouring channels like LinkedIn for potential leads to add to their pipeline. Even then, there’s no guarantee they’ll find the right contact information for the leads they do generate

Article
3 min read

Boost agent productivity & customer happiness with a complete view of the customer

Customers have high expectations for the speed and quality of their support, and a poorly managed omnichannel environment isn’t just frustrating for agents, it’s ultimately frustrating for customers as well

Article
6 min read

Customer service analytics: Types, use cases, and benefits

How customer behavior informs how companies understand, collect and process customer service analytics, leading to sharper predictions about the future and actionable roadmaps.

Article
10 min read

How to choose a CRM system: A step-by-step guide

A CRM can boost sales productivity and drive revenue—but only if you choose the right solution. Read our article to learn how.

Article
10 min read

What is customer engagement? Definition, strategies, and tips

Craft an effective customer engagement strategy to improve customer experience and build lasting relationships with your audience.

Article
6 min read

How to spot a phishing attack

Phishing emails often appear normal, but it’s easy to identify warning signs if you know where to look

Article
6 min read

How online retailers are transforming the customer experience with conversational commerce

For e-commerce businesses, conversational messaging provides unparalleled opportunities to improve the customer experience—and sell more goods and services in the process

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
13 min read

How messaging fosters strong connection—and how 4 brands use it

Messaging has come to play a dominant role in nearly every area of our lives—from how…

Article
5 min read

How data improves customer service

Data isn’t all schmaltz and talk, and more and more companies are adopting support strategies and CRM solutions where visible big data is fueling growth

Article
1 min read

Gartner's 5 key emerging technologies and their impact on customer experience

At Zendesk, we create service-first CRM solutions that allow companies around the globe to provide innovative…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
6 min read

Integration bonanza

Work from home has us feeling isolated and stir-crazy. We hope you can nerd out and lose yourself in this month’s integration bonanza

Article
11 min read

A 2024 guide to live chat support

Learn best practices for live chat support, how it can help you provide better customer experience, and why it's a valuable customer service tool

Article
5 min read

5 ways to use a CRM to boost your business

Keeping track of all of your company's contacts, customer relationships, and conversations is tricky, but a CRM can make it easier to manage

Article
14 min read

Designing call centers for empathy—can it be done?

There is something that even the most customer-centric companies can’t change or control: the angry or…

Article
12 min read

Customer relationship management: A guide

In this customer relationship management guide, Zendesk explains how CRM software can help build relationships with customers, boost engagement, and lead to better business outcomes

Subscribe to the blog

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.