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6 min read
How online retailers are transforming the customer experience with conversational commerce
For e-commerce businesses, conversational messaging provides unparalleled opportunities to improve the customer experience—and sell more goods and services in the process
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13 min read
How messaging fosters strong connection—and how 4 brands use it
Messaging has come to play a dominant role in nearly every area of our lives—from how…
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5 min read
How data improves customer service
Data isn’t all schmaltz and talk, and more and more companies are adopting support strategies and CRM solutions where visible big data is fueling growth
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1 min read
Gartner's 5 key emerging technologies and their impact on customer experience
At Zendesk, we create service-first CRM solutions that allow companies around the globe to provide innovative…
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6 min read
Integration bonanza
Work from home has us feeling isolated and stir-crazy. We hope you can nerd out and lose yourself in this month’s integration bonanza
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11 min read
A 2024 guide to live chat support
Learn best practices for live chat support, how it can help you provide better customer experience, and why it's a valuable customer service tool
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5 min read
5 ways to use a CRM to boost your business
Keeping track of all of your company's contacts, customer relationships, and conversations is tricky, but a CRM can make it easier to manage
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14 min read
Designing call centers for empathy—can it be done?
There is something that even the most customer-centric companies can’t change or control: the angry or…
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12 min read
Customer relationship management: A guide
In this customer relationship management guide, Zendesk explains how CRM software can help build relationships with customers, boost engagement, and lead to better business outcomes
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9 min read
What is a customer portal? A complete guide
A customer portal is a hub where customers can self-serve and manage their support requests. Discover how it benefits your customers and business.
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7 min read
Could an ancient practice return humanity to the workplace?
In times of social distancing, we’re reminded of the value of community that we may often…
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6 min read
Vend's Talei Wood: On rising up and bringing others along with her
As we did last year, we’re extending International Women’s Day throughout the month of March to…
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The State of Digital Transformation In Financial Services, 2020
According to Forrester Research, customer experience (CX) and revenue growth have been top drivers of digital…
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5 min read
Transitioning to a remote workforce
We've assembled some of our own best practices to working virtually. The goal: to ensure your…
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Collect them all—team stickers
Celebrate your support agents’ superpowers by looking for ways as a community to notice their gifts…
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8 min read
Benchmark Snapshot: Tracking the impacts of COVID-19 on CX
Customer requests are increasingly prone to volatility, putting pressure on support teams as ticket volume fluctuates during the COVID-19 outbreak
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7 min read
How retail is changing, from the women leading the charge
Women drive the majority of consumer spending in the United States. It sounds empowering, and, perhaps…
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