Article
Latest stories
Article
20 min read
Loyalty programs: How they work, tips, and examples
Loyalty programs can encourage customers to continue purchasing from your brand. Learn why that’s important and explore examples you can emulate.
Article
8 min read
Shannon Weber on how to show up for others in hard times
When Shannon Weber was starting her career, she led a team at a crisis hotline. Phone…
Article
7 min read
18 call center tips for delivering exceptional customer service
Follow these call center tips to improve customer satisfaction, reduce agent burnout, and boost productivity.
Article
10 min read
Advantages of CRM: 10 top benefits for your team
The many advantages of CRM technology can have a positive impact on every aspect of your business.
Article
6 min read
All aboard the integration train
This month brings quite a number of new integrations, mostly surrounding Sell, to better ease the workload of your sales team. Dive in
Article
8 min read
The brave new world of virtual volunteering
The college student who delivers donated personal protective equipment (PPE) to hospitals. The 7th grader who…
Article
3 min read
Cultivating a culture of customer connection: A CX Moment with Slack’s Ali Rayl
Zendesk chats with Slack's VP of Customer Experience Ali Rayl on best practices for connecting with customers during a crisis
Article
5 min read
5 steps to reducing friction in customer support
The customer journey doesn't have to be complicated. Zendesk and BrainSell share a mutual passion for frictionless customer support experiences, and these 5 actionable steps can help your organization create better experiences for your customers.
Article
6 min read
4 basic principles of change management for successful organizational change
Learn a few guiding principles of change management, so you can implement change faster and with less disruption
Article
10 min read
Churn rate: What it is + how to calculate it
Customer churn rate is a key metric for businesses looking to scale. Learn how to calculate it and ways to reduce it in our guide.
Article
3 min read
Building great customer experiences with Zendesk and AWS
With the combination of Zendesk’s applications and AWS’ powerful infrastructure, companies are empowered to create customer experiences that are more personalized, and intelligent
Article
7 min read
Bringing empathy to product design
There’s never been a better time to understand our customers. We have access to gazillions of…
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
8 min read
Tips for boosting your average email open rate
Email marketing is a powerful way to connect with customers. Boosting your average email open rate plays a huge part in its success
Article
10 min read
Top 10 customer engagement metrics to measure in 2024
By monitoring customer engagement metrics, you can understand how your audience is responding to your marketing content—and what could be improved to encourage more engagement
Article
What is change management? Definition + 6 key steps
Change management helps guide people through organizational changes to achieve success. Learn what it entails and explore six steps to make it work effectively.
Article
8 min read
Metrics & KPIs for measuring change management, according to 2 change leaders
Your guide to change management metrics and KPIs.
Article
8 min read
How to build an email list
Knowing how to build an email list is essential before you can use one to build relationships with customers.
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.