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How to navigate the lasting impacts of COVID-19 on customer support
Forget what you think you know about customer support, for now. In just a few short…
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Be a change leader to customer-centricity
Rowing is one of my passions and I often find myself drawing parallels to the sport…
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6 min read
6 essential skills for successful change management
Managing change isn't just a normal part of business, it's a normal part of life. Here are 6 skills your team needs to navigate change successfully
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12 min read
Top 10 change management models: A comparison guide
Adapting to change can be easy. Learn about the top 10 change management models and methodologies to help your team successfully navigate organizational shifts.
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A guide to building a knowledge base (+3 best practices)
Deliver exceptional service and form deeper connections with your customers by building a knowledge base.
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15 min read
Ask Me Anything: Adapting for COVID-19
Leaders from the Zendesk Business Continuity Leadership Team share how we adapted for the unprecedented COVID-19 pandemic and quickly mobilized our employees to work from home
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2 min read
Zendesk update: staying safe and working for you
Our top priorities are to keep our employees safe and to support the companies and customers that depend on Zendesk
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8 min read
Zendesk's Tech for Good partners create crucial COVID-19 resources
These organizations are using Zendesk tools to connect people with the information, care, and services they need
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12 min read
12 customer retention strategies you can copy
Retaining customers during times of prosperity as well as uncertainty starts with incorporating a set of skills and strategies to reduce customer churn and build loyalty.
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9 min read
Therapy, like everything else, has moved online. And that's a good thing
When my sister, a therapist, began doing teletherapy because of the COVID-19 lockdown, she and I…
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12 min read
15 call center resume examples, tips, and templates
Create a winning call center resume and stand out from the crowd with these tips, tricks, and examples.
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Rising to the challenge of remote leadership
Unprecedented. Troubled. Uncertain. Scary. Frustrating. Whatever you want to call the “times” we are living through,…
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10 min read
How to support your remote team's mental health
No expert would recommend making the shift from a full-time, in-person team to a fully remote…
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5 min read
Inbound vs. outbound call centers: What's the difference?
Learn what makes an inbound call center and outbound call center different, and how they can benefit your business
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7 min read
D2C retail: Why a simple customer experience is just what we need right now
“Don’t create products people don’t want” may be the ultimate way to remain customer-focused as a…
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2 min read
What is a CDP? Customer data platform use cases, tips, and more
Learn how to use a CDP to align your customer service, marketing, and sales teams for a better customer experience.
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4 min read
Change management communications: 6-step guide
Learn how to communicate effectively and empathetically during times of organizational change
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