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3 min read
Zendesk legal terms update 2020
Following the comprehensive improvements to our Master Subscription Agreement (“MSA”) that were announced last December, we continue to improve our MSA to make it shorter and easier to read
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7 min read
What is a customer engagement platform? Top platform features 2024
Real connections with customers can improve customer satisfaction, sales, and retention. A customer engagement platform helps businesses manage complex customer relationships.
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4 min read
We can cultivate empathy anywhere, even from our living rooms
Right now, connecting with others can be hard. Sometimes it’s the WiFi that cuts out, other…
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6 min read
New integrations from Zendesk
New Zendesk app integrations are here. Learn all about how these new integrations can help your agents
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4 min read
Stop for a CX moment—4 lessons from leaders guiding their teams through change
There’s no predetermined “right” way to run a business during a global pandemic. Over the last…
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5 min read
We use self service to decrease ticket volume, and you can too
Improving your self service content can help you decrease ticket volume in times of crisis and beyond. Follow these steps to identify impactful changes.
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2 min read
Answer Bot® is here to help: Better comprehension, more languages, less effort
With better comprehension than before, Answer Bot can help you deliver accurate answers to customers while reducing the effort required by agents.
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6 min read
What is a mobile help desk?
Mobile help desk software can give agents the tools they need to do their job from anywhere with an internet connection
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16 min read
What is knowledge management? A guide for 2024
Knowledge management is critical for collecting and distributing information efficiently. Create your knowledge management process using these strategies.
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6 tips for creating mobile-friendly emails
Mobile optimization is an important part of any business success strategy
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9 min read
What we can learn from our veterans about resiliency and connection
Aided by the Coronavirus pandemic, the U.S. is bracing for a mental health crisis that was,…
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7 min read
Real heart, enabled by AI: Talking it out with Sibly founder and CEO Moe AlKadi
I had the pleasure to sit down with Moe AlKadi, co-founder and CEO of Sibly, and…
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7 min read
SMBs can do more with less during times of change
Few have felt the impacts of COVID-19 more than small businesses. But there are opportunities to build a CX response that punches above your weight.
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9 min read
The best knowledge management system examples and types
Here are our favorite knowledge management examples and perhaps the kind of knowledge base your company will want to develop
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12 min read
Consumer trends during The Great Reset: How do we want to move forward?
As governments and businesses talk about how to open back up after shelter-in-place orders, there’s a…
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2 min read
Zendesk is FedRAMP authorized
Zendesk takes security very seriously—just ask the Fortune 100 and Fortune 500 companies that trust us with their data
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12 min read
How to start a call center (without breaking the bank)
What is a call center? Defined, it's a team of customer service agents that responds to incoming calls about customer issues. Here's how to start one.
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