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16 min read
What is knowledge management? A guide for 2024
Knowledge management is critical for collecting and distributing information efficiently. Create your knowledge management process using these strategies.
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6 tips for creating mobile-friendly emails
Mobile optimization is an important part of any business success strategy
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9 min read
What we can learn from our veterans about resiliency and connection
Aided by the Coronavirus pandemic, the U.S. is bracing for a mental health crisis that was,…
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7 min read
Real heart, enabled by AI: Talking it out with Sibly founder and CEO Moe AlKadi
I had the pleasure to sit down with Moe AlKadi, co-founder and CEO of Sibly, and…
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7 min read
SMBs can do more with less during times of change
Few have felt the impacts of COVID-19 more than small businesses. But there are opportunities to build a CX response that punches above your weight.
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9 min read
The best knowledge management system examples and types
Here are our favorite knowledge management examples and perhaps the kind of knowledge base your company will want to develop
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12 min read
Consumer trends during The Great Reset: How do we want to move forward?
As governments and businesses talk about how to open back up after shelter-in-place orders, there’s a…
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2 min read
Zendesk is FedRAMP authorized
Zendesk takes security very seriously—just ask the Fortune 100 and Fortune 500 companies that trust us with their data
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12 min read
How to start a call center (without breaking the bank)
What is a call center? Defined, it's a team of customer service agents that responds to incoming calls about customer issues. Here's how to start one.
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5 min read
Text support: get it right the first time
Including text support as part of your multichannel strategy is a great way to provide better…
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7 min read
What's a BPO call center and what does it do?
If your business doesn’t have the bandwidth to adequately handle all your inbound and outbound calls, you may want to consider outsourcing. Read on to learn how a BPO call center can step in
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9 min read
Leading with empathy: What you don't say is just as important as what you do
Early in the COVID-19 outbreak, it was comforting to say, “We’re all in this together.” What…
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8 min read
Customer retention rate + formula: A guide for 2024
The customer retention rate tallies the number of customers a company retains over time. Learn more about customer retention and how to calculate it.
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3 min read
Marketing in a crisis looks different today than in the past
During a crisis, when the unknown is immense and the only constant is change, the natural…
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7 min read
Call center training: The essential guide for 2024
Call center training enhances agent development and productivity to make customers happier. Explore our guide for tips and download our training template for call centers.
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4 min read
Glennon Doyle on why the work of transformation is never done
In the New York Times bestseller and Reese Witherspoon Book Club pick Untamed, Glennon Doyle recalls…
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8 min read
11 help desk best practices for better internal support
These internal help desk management tips can help set up harmonious employee and user expectations around help desk response times.
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