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6 min read
Startup Central — Tips for leading with compassion with Bunch.ai and monday.com
How managers can lead with compassion during difficult times.
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6 min read
Reimagining the future of retail
Virtual Reality and Augmented Reality have been creeping into retail for years, but COVID-19 has thrown…
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8 min read
What everyone should know about integrated phone support
Unfortunately, most companies don’t have an integrated solution for phone support. It's time we shine a light onto phone support operations
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15 min read
The reality of uncertainty: Tim Crawford on how CIOs are thinking about the 'next normal'
A few months in to what remains a very strange way of living, we know a…
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8 min read
The bright future of generalists in the workplace
How people think, in terms of how we use our brains, has changed a lot in…
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3 min read
Embracing change: Build, test, and adapt in a sandbox environment
The world will keep changing, and now is the time to embrace it. Change can be…
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9 min read
6 contact tracing best practices—and how technology can help
Improving the contact tracing experience helps students, citizens, and employees feel more connected and trusting of their school, local government, or workplace
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15 min read
What's my job again? On returning from parental leave
The first time I left on parental leave, my company had just been acquired. As a…
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8 min read
How to connect with your silent customers
Most customers don’t leave feedback. Some research shows that, in fact, 85 percent of customers won’t…
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5 min read
Personalize outreach at scale with sales engagement automation
To help sales teams make personalized lead outreach more efficient, we’re launching new sales engagement automation tools for Zendesk Sell
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7 min read
Integrations abound
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…
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3 min read
Building empathy with your customers
Showing empathy for new and existing customers has become essential to customer service, as the need for thoughtful and efficient responses has increased.
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5 min read
Work smarter: Live chat best practices
As with any communication channel, there’s a right way and a less effective way to offer…
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10 min read
Zappos' 'Customer Service for Anything' is a very human experience
As an extrovert, I’ve been struggling with a lack of social interaction while working from home.…
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6 min read
Trustpilot goes all in on self-service and gets results
Trustpilot makes content easily accessible, improving agent efficiency and harnessing actionable analytics that can lead to the kind of self-service that drives scalability
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6 min read
Finding solace as we face uncertainty and ambiguous loss
In the first months of winter, we knew who we were. Most of us were barely…
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5 min read
Use group messaging to deliver great customer experiences
Multiple moving parts can come together like a well-oiled machine, and group messaging is quickly becoming the way to do just that.
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