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8 min read
Why empathy has moved from buzzword to business necessity
It used to be that brands were built on strength. If your product was better or…
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7 min read
New Zendesk app integrations are here
The newest integrations from Zendesk—at your service.
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11 min read
The future of work—new paradigms, locations, and possibilities
The workplace paradigm has been pretty stagnant for about 100 years: 9-to-5 Monday through Friday; come…
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10 min read
Work-from-home productivity tips for the long haul
When the pandemic forced Kenny Trinh’s company to lay off employees, he found himself managing multiple…
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3 min read
Changes to SMB sales cycles better position teams for the challenges ahead
Sales cycles for smaller teams had long been changing, even before a global pandemic transformed everything…
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7 min read
Home-bound customers turn to messaging channels
Like the perfect storm, 2020 blew in and turned business on its head. And today, business…
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6 min read
We're more connected than we realize; it's time to rethink how we do business
If there is one thing COVID-19 has taught us, it’s how interconnected we are. When suddenly…
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5 min read
Stop for a CX moment—3 companies taking a human approach
For some of us, sheltering-in-place may not have a clear end in sight. For all of…
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9 min read
13 strategies for scaling customer support teams successfully
One challenge of growing a business is ensuring your customer service stays consistent. Learn how to scale your customer support without sacrificing quality.
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6 min read
Startup Central — Tips for leading with compassion with Bunch.ai and monday.com
How managers can lead with compassion during difficult times.
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6 min read
Reimagining the future of retail
Virtual Reality and Augmented Reality have been creeping into retail for years, but COVID-19 has thrown…
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8 min read
What everyone should know about integrated phone support
Unfortunately, most companies don’t have an integrated solution for phone support. It's time we shine a light onto phone support operations
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15 min read
The reality of uncertainty: Tim Crawford on how CIOs are thinking about the 'next normal'
A few months in to what remains a very strange way of living, we know a…
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8 min read
The bright future of generalists in the workplace
How people think, in terms of how we use our brains, has changed a lot in…
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3 min read
Embracing change: Build, test, and adapt in a sandbox environment
The world will keep changing, and now is the time to embrace it. Change can be…
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9 min read
6 contact tracing best practices—and how technology can help
Improving the contact tracing experience helps students, citizens, and employees feel more connected and trusting of their school, local government, or workplace
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15 min read
What's my job again? On returning from parental leave
The first time I left on parental leave, my company had just been acquired. As a…
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