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Set up the right sales goals, and you’ll be set to provide customers with a thoughtful and personal buying experience.
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What is a messaging platform? (And what's the best one for your business?)
Business messaging is still new, which makes it challenging to know what to look for in a messaging partner. Here's what's important.
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From 3 years to 8 weeks—digital transformation is speeding up
“We used to talk about a burning platform,” said Scott Engler, VP of Advisory for CFO/CHRO…
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22 customer appreciation ideas & gifts to say thank you
Like old friends, customer loyalty is gold. Learn how you can build loyalty with customer appreciation.
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How a ticketing tool helps SMBs scale with growth
For up-and-coming companies, seeing the business grow can be immensely fulfilling. Yet it can also be…
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22 customer service videos for 2024
Explore a list of the most current customer service videos including TED Talks, training tips, tutorials, and CX thought leadership.
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The sweet sound(s) of productivity
We’ve all been there. You’re trying to do some deep work and there’s something going on…
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7 tips to get your support teams through the pandemic (and beyond!)
Time to put away that crystal ball. If anything, 2020 taught us to embrace a certain…
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7 tips for excellent customer service
An excellent customer experience can change the way you think about a company, and it can create real loyalty.
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6 companies tackling social justice and inspiring customers
As many as 70 percent of consumers want brands to take a stand on social and…
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Empathy in a chaotic world — and a new way to say thanks
As we continue to ask ourselves, “How can we most be helpful to others, right now?” we think the answer lies within certain values essential to our company like appreciation and gratitude.
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Leading a startup during a pandemic: 5 lessons from 5 founders
Starting up during a pandemic? Not easy, but these founders are making it work. Find out what they said about CX, growth and empathy.
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How to ask for a mental health day from work—because we all need one
The day is coming when employees will be shocked to learn that their predecessors couldn’t just…
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5 methods for measuring customer satisfaction
Measuring customer satisfaction is critical to growing your business. Here are the key metrics to track.
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Customer orientation: definition, examples & skills
If you want customers to be loyal to you, you have to start putting them first.
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Design in Health helps solve for a better patient experience, from testing sites to nursing homes
Before COVID-19, Design Institute for Health (DIH) at the University of Texas was already reimagining healthcare…
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More context leads to better chatbots—and better conversation
We’ve all been there. Bounced around to different departments, put on hold, shifted from agent to…
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