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13 min read
What is a customer success manager, and what do they do?
Learn the key responsibilities of the customer success manager role.
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13 min read
SPIN selling: A comprehensive guide on how it works
The SPIN selling methodology gives sales professionals a framework for asking the right questions to help them close more deals.
Article
8 min read
Beginner's guide to the sales process for startups
For startup founders and sales teams, here is a crash course on the sales process, including key definitions, techniques, and best practices.
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7 min read
How to pivot in the face of change
Something’s not working. Maybe your business didn’t take off like you thought it would; or it’s…
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10 min read
What is call listening? A guide for 2024
Use call listening to monitor customer conversations, provide high-quality service, and support agent growth.
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7 min read
The ultimate guide to a successful discovery call
A discovery call is your first chance to wow your prospects. Leave a strong first impression by prepping for this initial phone conversation.
Article
7 min read
Gratitude at work: why giving is as good as getting
Last year, I took Yale University professor Dr. Laurie Santos’s wildly popular “The Science of Well-Being”…
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8 min read
5 key benefits of contact center as a service (CCaaS) software
Adopt a CCaaS solution, and you’ll be set to connect with customers across all channels and leave your dated contact center technology in the dust.
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3 min read
Zendesk update: Helping each other to keep moving forward
Here is a snapshot of how we've been navigating the COVID-19 crisis.
Article
6 min read
What do successful startups have in common? They prioritize CX
We studied over 4,000 startups to determine whether there was a connection between startup growth and CX investment. Spoiler alert: there was.
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7 min read
Connecting your CX and marketing strategy
There’s more to a brand than its latest advertising campaign and tagline. It’s also how you…
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7 min read
What is an enterprise help desk? 6 big business benefits
Provide excellent support experiences at scale, improve productivity, and streamline your operations with an enterprise help desk.
Article
5 min read
4 ways badges can boost community engagement
Badges are a powerful tool for increasing engagement in an online community and streamlining the conversations within it.
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7 min read
Caroline Criado Perez on systemic data bias that counts women out
Years ago, I read an article explaining that most objects that appear solid aren’t; they are,…
Article
19 min read
Customer onboarding guide: 11 templates + best practices
Customer onboarding teaches new customers the value of your product or service. Use our customer onboarding templates to set customers up for success.
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Top 11 call center skills every agent needs
Great call centers start with hiring agents with the right call center skills. Here are the personal qualities and technical skills agents should possess.
Article
6 min read
5 ways AI is helping solve human problems
We all use artificial intelligence (AI) every day. I regularly ask Siri to call my mom;…
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