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12 min read

Call center burnout: what it is and how to overcome it

Call center employees face unique challenges that can often lead to burnout. Understanding why can help fix bigger problems down the road.

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5 min read

The power of a culture built on gratitude

In his posthumous letter for the New York Times, Senator John Lewis could have chronicled his…

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8 min read

7 ways to reduce bias in conversational AI

You may remember Tay, Microsoft’s infamous Twitter chatbot that unintentionally picked up on hate speech and…

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10 min read

17 common types of customer needs (+ how to meet them)

Understanding customer needs is essential for building loyalty and driving business growth. Explore the most common types of customer needs and discover strategies to meet them in this comprehensive guide.

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6 min read

An overview of apps for startups

With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.

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10 min read

Customer reviews: How to get and use them [+ templates]

Most of your customers read reviews before deciding to purchase a product or service. Here's how to get more customer reviews that convince people to buy.

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7 min read

The symbiosis between leaders and managers

The conventional understanding of the difference between leaders and managers held that a leader is a…

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4 min read

How GiveDirectly grants cash, and the dignity of choice, to program recipients

For GiveDirectly, offering support in the form of cash gives recipients the freedom to help themselves in ways that best fit their individual needs.

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7 min read

3 hidden costs of Freshdesk: Why low license fees can be deceptive

Freshdesk says you’re saving money on their low license costs, but there are big trade offs to consider.

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4 min read

Startup Central — How CodeSignal is removing bias from the hiring process

When hiring, many companies seek candidates from top universities and high-profile employers. But what about the…

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3 min read

In an uncertain world, knowledge is power

Find out how knowledge management software can help you keep your customers informed even as the world keeps changing.

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16 min read

SaaS sales 101: A beginner’s guide to selling software

New to the world of SaaS sales? Learn everything about the software-as-a-service sales model and the best techniques for mastering it.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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9 min read

How to start a virtual call center that provides excellent customer service

Learn the best way to set up and manage a remote customer service team.

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11 min read

12 positioning statement examples and how to write your own (free template)

Align your marketing and sales messaging with a clear positioning statement. Get inspiration for writing your own with these 10 examples.

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9 min read

Millennials are hit the hardest by the loneliness epidemic, and here's why

Millennials get a lot of flack for coming into the workplace and asking for more. They…

Article
11 min read

A VP’s 4 tips to running a successful sales meeting

Research has shown that the majority of senior managers believe meetings are unproductive and inefficient. Our guide reveals how to run sales meetings that benefit you and your sales reps.

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7 min read

6 top personality traits of a successful salesperson

What makes a good salesperson? Here are the personality traits you should look for when hiring your next rep.

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