Article
Latest stories
Article
12 min read
Call center burnout: what it is and how to overcome it
Call center employees face unique challenges that can often lead to burnout. Understanding why can help fix bigger problems down the road.
Article
5 min read
The power of a culture built on gratitude
In his posthumous letter for the New York Times, Senator John Lewis could have chronicled his…
Article
8 min read
7 ways to reduce bias in conversational AI
You may remember Tay, Microsoft’s infamous Twitter chatbot that unintentionally picked up on hate speech and…
Article
10 min read
17 common types of customer needs (+ how to meet them)
Understanding customer needs is essential for building loyalty and driving business growth. Explore the most common types of customer needs and discover strategies to meet them in this comprehensive guide.
Article
6 min read
An overview of apps for startups
With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.
Article
10 min read
Customer reviews: How to get and use them [+ templates]
Most of your customers read reviews before deciding to purchase a product or service. Here's how to get more customer reviews that convince people to buy.
Article
7 min read
The symbiosis between leaders and managers
The conventional understanding of the difference between leaders and managers held that a leader is a…
Article
4 min read
How GiveDirectly grants cash, and the dignity of choice, to program recipients
For GiveDirectly, offering support in the form of cash gives recipients the freedom to help themselves in ways that best fit their individual needs.
Article
7 min read
3 hidden costs of Freshdesk: Why low license fees can be deceptive
Freshdesk says you’re saving money on their low license costs, but there are big trade offs to consider.
Article
4 min read
Startup Central — How CodeSignal is removing bias from the hiring process
When hiring, many companies seek candidates from top universities and high-profile employers. But what about the…
Article
3 min read
In an uncertain world, knowledge is power
Find out how knowledge management software can help you keep your customers informed even as the world keeps changing.
Article
16 min read
SaaS sales 101: A beginner’s guide to selling software
New to the world of SaaS sales? Learn everything about the software-as-a-service sales model and the best techniques for mastering it.
Article
9 min read
How to start a virtual call center that provides excellent customer service
Learn the best way to set up and manage a remote customer service team.
Article
11 min read
12 positioning statement examples and how to write your own (free template)
Align your marketing and sales messaging with a clear positioning statement. Get inspiration for writing your own with these 10 examples.
Article
9 min read
Millennials are hit the hardest by the loneliness epidemic, and here's why
Millennials get a lot of flack for coming into the workplace and asking for more. They…
Article
11 min read
A VP’s 4 tips to running a successful sales meeting
Research has shown that the majority of senior managers believe meetings are unproductive and inefficient. Our guide reveals how to run sales meetings that benefit you and your sales reps.
Article
7 min read
6 top personality traits of a successful salesperson
What makes a good salesperson? Here are the personality traits you should look for when hiring your next rep.
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.