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3 hidden costs of Freshdesk: Why low license fees can be deceptive
Freshdesk says you’re saving money on their low license costs, but there are big trade offs to consider.
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Startup Central — How CodeSignal is removing bias from the hiring process
When hiring, many companies seek candidates from top universities and high-profile employers. But what about the…
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In an uncertain world, knowledge is power
Find out how knowledge management software can help you keep your customers informed even as the world keeps changing.
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SaaS sales 101: A beginner’s guide to selling software
New to the world of SaaS sales? Learn everything about the software-as-a-service sales model and the best techniques for mastering it.
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How to start a virtual call center that provides excellent customer service
Learn the best way to set up and manage a remote customer service team.
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12 positioning statement examples and how to write your own (free template)
Align your marketing and sales messaging with a clear positioning statement. Get inspiration for writing your own with these 10 examples.
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Millennials are hit the hardest by the loneliness epidemic, and here's why
Millennials get a lot of flack for coming into the workplace and asking for more. They…
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A VP’s 4 tips to running a successful sales meeting
Research has shown that the majority of senior managers believe meetings are unproductive and inefficient. Our guide reveals how to run sales meetings that benefit you and your sales reps.
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6 top personality traits of a successful salesperson
What makes a good salesperson? Here are the personality traits you should look for when hiring your next rep.
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What is a customer success manager, and what do they do?
Learn the key responsibilities of the customer success manager role.
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SPIN selling: A comprehensive guide on how it works
The SPIN selling methodology gives sales professionals a framework for asking the right questions to help them close more deals.
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Beginner's guide to the sales process for startups
For startup founders and sales teams, here is a crash course on the sales process, including key definitions, techniques, and best practices.
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7 min read
How to pivot in the face of change
Something’s not working. Maybe your business didn’t take off like you thought it would; or it’s…
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What is call listening? A guide for 2024
Use call listening to monitor customer conversations, provide high-quality service, and support agent growth.
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The ultimate guide to a successful discovery call
A discovery call is your first chance to wow your prospects. Leave a strong first impression by prepping for this initial phone conversation.
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Gratitude at work: why giving is as good as getting
Last year, I took Yale University professor Dr. Laurie Santos’s wildly popular “The Science of Well-Being”…
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5 key benefits of contact center as a service (CCaaS) software
Adopt a CCaaS solution, and you’ll be set to connect with customers across all channels and leave your dated contact center technology in the dust.
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