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Achieving that product-market fit moment with Shippo’s founder, Laura Behrens Wu

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What is customer intent? A complete guide

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Finding your product-market fit: Insights from Trulia and Virta Health Founder Sami Inkinen

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Elevate the quality of your customer support with Voice QA and QA for AI agents

Introducing the latest advancement in our AI-powered QA solutions: Voice QA and QA for AI agents, ensuring consistency across 100 percent of your support channels.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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How UrbanStems delivers happier customers with Zendesk AI

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Lead the way: Mastering Zendesk Partner lead management

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Scorchin' hot new integrations

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The top 5 Sparkly apps every Zendesk user needs

From streamlining tasks to delivering real-time insights, these apps empower customer support teams to work smarter and shine brighter.

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Join the Zendesk Experience Research Panel and help shape the future of our products.

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Retail’s next frontier: Elevating customer experience with Zendesk AI

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Workforce planning: Definition, benefits, + best practices

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Workforce management terms: The complete A-Z glossary

Discover the key workforce management terms you need to know with our comprehensive glossary.

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Dispatch from the frontlines of critical customer service—with the International Rescue Committee’s Andre Heller

For World Refugee Day, we sat down with the IRC's Andre Heller to learn how his team uses Zendesk to scale their global response efforts.

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Customer service scorecard: How to build one + free template

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How to create better employee experiences with Zendesk Marketplace apps

Discover 5 ways HR and IT teams can leverage Zendesk integrations to optimize business operations and enhance employee experiences.

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Employee development plan: 6-step guide [free templates]

Discover the organizational impact of an employee development plan and how it can affect the employee experience. Use our free templates to get started today.