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7 min read

Holiday 2020: 3 trends for retailers this season

The most wonderful time of the year will look a bit different in 2020. The holidays…

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8 min read

How to identify and support your most valuable customer segments

Using segmentation to better serve your best customers.

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8 min read

We can navigate the future of work by looking back at our legacy of change

“The future of work is often presented as a binary choice: a hunger game between organic…

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22 min read

Sales process fundamentals: The ultimate guide to closing more deals

Build a reliable and repeatable way for your team to consistently win deals.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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5 min read

Delighting customers with modern customer experiences

The customer has changed and so have their expectations on what customer experience means to them.…

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11 min read

Customer service outsourcing: Pros and cons + guide

Customer service outsourcing can provide the boost you need to improve your customer experience. Learn how to outsource customer service in our guide.

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6 min read

Startup Central — Telling the customer journey story with data

All businesses to map their customer journey, even startups. Find out how data tools can help you connect the dots and tell a compelling story about your customers.

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6 min read

Prioritizing mental wellness and self-care in times of COVID-19

As the Covid-19 pandemic pushes the limits of our global economy and healthcare systems, another, quieter crisis underpins it all—the toll it’s taking on our mental health.

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7 min read

You need a more customer-centric service strategy. Here’s why.

More companies are competing on customer service, and research shows investments in this area can pay off. Find out how you can leverage CX to get ahead of your competition.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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7 min read

Best practices for Champions of CX

ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.

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7 min read

Why the business of voting is everyone's business

Not so long ago, the general consensus was that you didn’t bring your personal politics into…

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15 min read

The top 9 sales methodologies and how to choose the right one for your business

One of these six popular sales methodologies can help your sales team turn more ideal prospects into customers.

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8 min read

Customer experience management advice from the pros

Stories of great customer experiences often go viral because they’re exceptional outliers. An airline saves the…

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4 min read

3 organizations on fostering long-term customer relationships

Staying connected to customers has always been important, but maintaining a connection that’s exclusively digital is…

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2 min read

Vote 2020: Empower your employees to use their voices

At Zendesk, we support safe, fair, and accessible elections in the U.S. and around the world. Accessibility is more than one of our business principles—it’s also a core value.

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5 min read

Addressing customer experience from the CIO perspective

For IT leaders, customer experience was already a hot topic, but the pandemic has amplified the…

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8 min read

5-step sales process: How to build a sales process that closes deals faster

When you set off on a road trip, you have a vehicle and a road map.…

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