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Best practices for Champions of CX
ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.
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Why the business of voting is everyone's business
Not so long ago, the general consensus was that you didn’t bring your personal politics into…
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15 min read
The top 9 sales methodologies and how to choose the right one for your business
One of these six popular sales methodologies can help your sales team turn more ideal prospects into customers.
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Customer experience management advice from the pros
Stories of great customer experiences often go viral because they’re exceptional outliers. An airline saves the…
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4 min read
3 organizations on fostering long-term customer relationships
Staying connected to customers has always been important, but maintaining a connection that’s exclusively digital is…
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2 min read
Vote 2020: Empower your employees to use their voices
At Zendesk, we support safe, fair, and accessible elections in the U.S. and around the world. Accessibility is more than one of our business principles—it’s also a core value.
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5 min read
Addressing customer experience from the CIO perspective
For IT leaders, customer experience was already a hot topic, but the pandemic has amplified the…
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8 min read
5-step sales process: How to build a sales process that closes deals faster
When you set off on a road trip, you have a vehicle and a road map.…
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10 min read
10 ways to improve customer experience (CX)
CX is a top priority for driving company growth. Experts share the strategies that make a big difference when you want to improve customer experience.
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5 min read
Becoming indispensable—a company that your customers can’t live without
James M. Kerr called his newest book Indispensable: How to Build and Lead a Company Customers…
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8 min read
Customer service acronyms and abbreviations you need to know
Whether you're new or have been in the industry for years, use this handy guide to the most common customer service acronyms and abbreviations.
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4 ways Zendesk can make your life easier ASAP
Keeping up with customer expectations is vital to your business — and that means your support operations need to be nimble. Here are four ways Zendesk can help you deliver great customer service (and make your life easier).
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12 min read
Customer service reports: A complete guide + 6 metrics to track
Customer service reports can help your organization deliver an outstanding customer experience time after time. Discover key metrics and how to implement them.
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What is interactive voice response (IVR)? A complete guide
IVR technology can be a game changer for call centers. Discover what an IVR system is and how it improves phone support.
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1 min read
9 customer service gifs that explain a day in the life of a support agent
Customer service representatives do not get enough credit. See here for funny customer service gifs that explain life in a support job.
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10 min read
What is customer obsession? How to become customer obsessed
We’ve all heard the stories of companies going above and beyond to provide their customers with…
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8 min read
Why customer courtesy matters (and 8 tips on how to nail it)
Find out why compassionate customer service matters, and what it can do for your business.
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