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10 min read
Q&A with Chatdesk: How to make the holiday season a CX success
Chatdesk co-founders Aneto Okonkwo and Andrew Olaleye share customer service tips to help keep the holidays merry and bright.
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16 min read
What is digital transformation? Definition, examples & importance
Your guide to customer-centric digital transformation.
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2 min read
2020 legal terms update
As a service-first company, we update our terms and policies on a bi-annual basis, driven by…
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8 min read
Get more from your sales emails with Zendesk Sell
Email is only getting more popular. In 2020, 306.4 billion emails are being sent and received…
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15 min read
7 cold email templates that skyrocket response rates
Getting a prospect to respond to a cold email isn’t always easy. Our template playbook can help with that.
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4 min read
Delivering personalized customer experiences with Zendesk and Amazon Connect
In a digital-first world, contact centers need to move faster than ever.
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8 min read
How community nonprofits shift focus to solve for food insecurity
Around the world, more people are going hungry now than before the pandemic hit. Now, nonprofits worldwide have had to pivot their focus to offering the most essential service of all: giving food.
Article
7 min read
Inspiring customer loyalty by giving thanks
We’re not the only ones who are lulled into a stupor of customer satisfaction in response to service steeped in gratitude. See how you can inspire customer loyalty by giving thanks.
Article
7 min read
How gamification is leveling up customer service
Exponential growth in customer expectations, an increasingly competitive consumer market, the global influx of customer complaints…
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11 min read
11 support tools every customer service team should have
Customer experience management is about providing consistent service. Here's our expert advice on how to do that.
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5 min read
Give thanks for a round of new apps this November
Here are the newest integrations from Zendesk to help your business provide great customer experiences. injixo…
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8 min read
An enterprise guide to personalized service
Enterprise companies often get a bad rap when it comes to personalized service. It’s on you to change the narrative.
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13 min read
Customer segmentation: Guide to types, tips, and strategy
Customer segmentation isn’t just for marketing and product teams. Learn how you can put segmentation to work to create personalized support experiences for your customers.
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16 min read
What is sales management? Definition, process, strategy, and tips.
Curious to know what sales management is all about? Here’s an end-to-end guide.
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7 min read
6 tips for creating more inclusive surveys
Now more than ever inclusion is a measure of workplace culture and inequality across industries. But…
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5 min read
Why experience data is key to better customer service
Today, quality customer service is more important than ever. One in three customers are abandoning brands…
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10 min read
6 proven ways to improve your sales process (with advice from Vidyard, Zendesk, and Metadata.io)
2020 was a year when “business as usual” wasn’t really an option. Many sales teams found…
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