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11 support tools every customer service team should have
Customer experience management is about providing consistent service. Here's our expert advice on how to do that.
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Give thanks for a round of new apps this November
Here are the newest integrations from Zendesk to help your business provide great customer experiences. injixo…
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An enterprise guide to personalized service
Enterprise companies often get a bad rap when it comes to personalized service. It’s on you to change the narrative.
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Customer segmentation: Guide to types, tips, and strategy
Customer segmentation isn’t just for marketing and product teams. Learn how you can put segmentation to work to create personalized support experiences for your customers.
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What is sales management? Definition, process, strategy, and tips.
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6 tips for creating more inclusive surveys
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Why experience data is key to better customer service
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6 proven ways to improve your sales process (with advice from Vidyard, Zendesk, and Metadata.io)
2020 was a year when “business as usual” wasn’t really an option. Many sales teams found…
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The state of your business, as told by data
Customer experience works better when it's driven by data — that's why it's important to integrate data from sales, support, and your customers. Here's how.
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Why tech leaders must focus on both the customer and employee experience
Colleen Berube, CIO and SVP of Operations at Zendesk, had been on the job a little…
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Is your customer support team ready this holiday season?
It’s the most wonderful time of the year — unless you’re sitting on hold with a…
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Introducing stories about helpful people
When Eric Grandon discovered beekeeping, he had no idea that the bees would give him the…
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Why you need sales process mapping to solve big-picture problems
Sales process mapping gives you a macro view of your sales strategy, so you can address and fix issues. Here’s how to use process mapping for your sales team.
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10 sales performance metrics you should track every week, month, and quarter
You’re probably already tracking sales performance metrics...but are you getting good use of your data? Learn what metrics to track, and when.
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The art of social listening: Tracking and acting on what your customers say about you on social media
How to gain actionable insights from social media
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What is customer segmentation software? + How to pick the right tool for your business
Here's what to look for in a customer segmentation tool.
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5 powerful sales strategies, examples, and best practices
Here’s a five-step approach to creating a sales strategy that attracts, converts, and retains customers.
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