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7 min read
Inspiring customer loyalty by giving thanks
We’re not the only ones who are lulled into a stupor of customer satisfaction in response to service steeped in gratitude. See how you can inspire customer loyalty by giving thanks.
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7 min read
How gamification is leveling up customer service
Exponential growth in customer expectations, an increasingly competitive consumer market, the global influx of customer complaints…
Article
11 min read
11 support tools every customer service team should have
Customer experience management is about providing consistent service. Here's our expert advice on how to do that.
Article
5 min read
Give thanks for a round of new apps this November
Here are the newest integrations from Zendesk to help your business provide great customer experiences. injixo…
Article
8 min read
An enterprise guide to personalized service
Enterprise companies often get a bad rap when it comes to personalized service. It’s on you to change the narrative.
Article
13 min read
Customer segmentation: Guide to types, tips, and strategy
Customer segmentation isn’t just for marketing and product teams. Learn how you can put segmentation to work to create personalized support experiences for your customers.
Article
16 min read
What is sales management? Definition, process, strategy, and tips.
Curious to know what sales management is all about? Here’s an end-to-end guide.
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7 min read
6 tips for creating more inclusive surveys
Now more than ever inclusion is a measure of workplace culture and inequality across industries. But…
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5 min read
Why experience data is key to better customer service
Today, quality customer service is more important than ever. One in three customers are abandoning brands…
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10 min read
6 proven ways to improve your sales process (with advice from Vidyard, Zendesk, and Metadata.io)
2020 was a year when “business as usual” wasn’t really an option. Many sales teams found…
Article
1 min read
The state of your business, as told by data
Customer experience works better when it's driven by data — that's why it's important to integrate data from sales, support, and your customers. Here's how.
Article
6 min read
Why tech leaders must focus on both the customer and employee experience
Colleen Berube, CIO and SVP of Operations at Zendesk, had been on the job a little…
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Join the Zendesk Experience Research Panel and help shape the future of our products.
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3 min read
Is your customer support team ready this holiday season?
It’s the most wonderful time of the year — unless you’re sitting on hold with a…
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3 min read
Introducing stories about helpful people
When Eric Grandon discovered beekeeping, he had no idea that the bees would give him the…
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5 min read
Why you need sales process mapping to solve big-picture problems
Sales process mapping gives you a macro view of your sales strategy, so you can address and fix issues. Here’s how to use process mapping for your sales team.
Article
10 min read
10 sales performance metrics you should track every week, month, and quarter
You’re probably already tracking sales performance metrics...but are you getting good use of your data? Learn what metrics to track, and when.
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7 min read
The art of social listening: Tracking and acting on what your customers say about you on social media
How to gain actionable insights from social media
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