Skip to main content

Article


Latest stories

Article
8 min read

Hone your storytelling skills for effective leadership

Storytelling is an art and skill that only a handful of leaders wield effectively. Like so many so-called “soft skills” that have long been undervalued, storytelling is rarely taught as part of a career curriculum.

Article
11 min read

18 customer service tips to win over your customers

Support leaders seeking to meet rising customer expectations can take advantage of a customer service advice from the experts.

Article
5 min read

How nonprofit Raheem champions social justice by enabling an easy and safe way to report police violence

Headquartered in Oakland, Calif. and taking reports from across the country, Raheem provides a digital space where anyone can create a publicly accessible record of police violence.

Article
5 min read

Monthly integrations have arrived

Here are the newest integrations from Zendesk to help your agents and reps provide great experiences.…

Article
3 min read

Riding the wave isn't easy — 10 self-care tips from a pro surfer

Layne Beachley knows exactly what it takes to overcome setbacks and accomplish lofty goals. Her seven…

Article
5 min read

Startups podcast: 4 startups on how they're solving for a post-pandemic world

As we look to a future full of new challenges, startup leaders reflect on how we can make life better in the post-pandemic world.

Article
5 min read

DonorsChoose shares tips for startups navigating uncertainty

This year, teachers have been working harder than ever to support their students as they navigate…

Article
7 min read

What is customer success enablement? The ultimate guide

Customer success enablement ensures agents have the training, processes, and tools they need to do their jobs well. Supporting your customers starts with supporting your own people.

Article
4 min read

Messaging tips for startups

Messaging might feel ambitious now, but you can still plan for it down the road, and there are more than a few reasons why you should.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
5 min read

What is call center workforce management?

In a call center, workforce management is a set of processes used to optimize productivity and reduce risk. Learn why this is so important in our guide.

Article
3 min read

Supporting mobile gamers where they are, in the apps they love

Unity and Zendesk partner for uninterrupted customer support in mobile games with the Zendesk SDK for Unity

Article
6 min read

Creative ways to stay connected with remote coworkers (that aren't a virtual happy hour)

Showing your human side at work can have real benefits, including making us feel more connected and sparking the kind of serendipitous connections that occur naturally in a traditional office setting.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
7 min read

Close deals faster with sales process automation

Learn how sales process automation helps teams be 52% more productive, convert 47% more leads, and generate 45% more referrals.

Article
10 min read

5 types of web self-service (and how to set them up)

Learn how to implement web self-service to significantly improve your customer experience and satisfaction.

Article
5 min read

How sales managers use Zendesk Sell to boost their team's performance

At the end of the day, sales managers are focused on one goal: Making sure their…

Article
6 min read

Sales performance: Why it matters and what managers can do about it

Maybe you’ve heard it before: “People don’t quit their job; they quit their managers.” Bad managers…

Article
10 min read

A tactical guide to preventing and surviving a social media crisis

Despite being one of Chicago’s most acclaimed eateries, the gourmet restaurant Alinea was accused of tastelessness…

Subscribe to the blog

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.