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8 min read

Customer transparency: Why it matters and how to increase it

Here’s why customer transparency has become such a critical ingredient in building trust and loyalty.

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8 min read

What is cross-selling? The complete guide (+ examples)

Cross-selling is the process of selling a related product or service to an existing customer.

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5 min read

How Project N95 streamlined its volunteer-staffed support using Zendesk

To date, Project N95 has provided more than six million units of PPE to healthcare workers throughout the U.S.

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7 min read

Big questions, big answers: What’s top of mind for CX leaders in 2021

3 key lessons for running a business in a post-pandemic world, and why it's so important to build resilience into your systems and social capital within your workplace

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What is online customer service? + 9 ways to improve it

Online customer service is the process of answering customer questions digitally using tools such as email, social media, and more. Learn more in this guide.

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7 min read

Switching from live chat to messaging

You can switch from live chat to messaging in Zendesk with just a few clicks. Here's everything you need to know to get started.

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7 min read

Customer segmentation analysis: an actionable guide

If you’re working in customer service, then you know your customers better than anyone else at…

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14 min read

What is customer care? Definition, importance, and best practices

Investing in customer care can build lasting brand loyalty and boost customer satisfaction.

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4 min read

Employee experience: Internal help desks and the future of work

Employers must adjust to new ways of working so that employees have the tools they need to perform and collaborate effectively. Enter the internal help desk.

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7 min read

Empowering organizations to empower women: How can we #ChooseToChallenge this IWD?

For International Women’s Day on March 8th, the theme is #ChooseToChallenge, prompting both men and women around the world to call out gender bias and inequality when they see it.

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4 min read

How Zendesk is helping the vaccine distribution effort

Millions of people are waiting for a shot at returning to a more normal life. Here's how Zendesk is helping the vaccine distribution effort

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13 min read

SMART customer service goals to aim for in 2024

How do you write a customer service goal? We teach you the SMART goals model for setting and achieving key customer service objectives.

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15 min read

What is conversational AI? How it works, examples, and more

Learn how conversational AI is transforming CX and how you can use it to benefit your business, agents, and customers.

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4 min read

The fight to end world hunger can begin with gratitude

Why Zendesk adopted food insecurity as an area of focus in 2021.

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17 min read

Start using inclusive language with your team and customers

A contentious election, protests, and the storming of the U.S. Capitol captured the world’s attention in…

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8 min read

February integrations are here

Here are the newest integrations from Zendesk to help your agents provide great customer experiences. eZSign…

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11 min read

7 secrets of sales leadership

In this expert roundup, learn how to coach the best agents, streamline your sales process, and succeed in sales.

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