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14 min read
What is customer care? Definition, importance, and best practices
Investing in customer care can build lasting brand loyalty and boost customer satisfaction.
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4 min read
Employee experience: Internal help desks and the future of work
Employers must adjust to new ways of working so that employees have the tools they need to perform and collaborate effectively. Enter the internal help desk.
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7 min read
Empowering organizations to empower women: How can we #ChooseToChallenge this IWD?
For International Women’s Day on March 8th, the theme is #ChooseToChallenge, prompting both men and women around the world to call out gender bias and inequality when they see it.
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4 min read
How Zendesk is helping the vaccine distribution effort
Millions of people are waiting for a shot at returning to a more normal life. Here's how Zendesk is helping the vaccine distribution effort
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13 min read
SMART customer service goals to aim for in 2024
How do you write a customer service goal? We teach you the SMART goals model for setting and achieving key customer service objectives.
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15 min read
What is conversational AI? How it works, examples, and more
Learn how conversational AI is transforming CX and how you can use it to benefit your business, agents, and customers.
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4 min read
The fight to end world hunger can begin with gratitude
Why Zendesk adopted food insecurity as an area of focus in 2021.
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17 min read
Start using inclusive language with your team and customers
A contentious election, protests, and the storming of the U.S. Capitol captured the world’s attention in…
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8 min read
February integrations are here
Here are the newest integrations from Zendesk to help your agents provide great customer experiences. eZSign…
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11 min read
7 secrets of sales leadership
In this expert roundup, learn how to coach the best agents, streamline your sales process, and succeed in sales.
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5 min read
Post-pandemic trends from a futurist: what consumers and employees want next
We’ve heard it a thousand times: “the pandemic is unprecedented.” And it’s true—COVID-19 has changed the…
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7 min read
Live chat support vs. phones: Which should you choose?
Different customer service channels offer unique sets of benefits to a business and to customers. Here's what to keep in mind when weighing live chat vs. phone support.
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5 min read
CX is at a digital tipping point—here’s what IT leaders can prepare for
As companies broaden CX technology investments, IT leaders are in a unique position to drive CX forward.
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4 min read
Here's why customer service benchmarking is so important
Regularly benchmarking your performance against peers is essential to maintaining a competitive edge
Article
9 min read
The hottest CX trends for retailers are anything but trendy
Amidst industry upheaval, a focus on the customer experience is a mainstay.
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4 min read
Scottish nonprofit teams up with Zendesk’s Tech for Good program to feed the hungry
Edinburgh’s Empty Kitchens, Full Hearts turns food waste into hot meals for citizens in need.
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8 min read
How to embrace new behaviors in 2021
2020 brought on a seismic shift in consumer trends, but many industries are adapting.
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