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10 min read
A guide to building a customer-centric organizational culture
Your company’s organizational culture is its identity. Learn how to build a culture that’s all about your customers.
Article
8 min read
Creating an FAQ page? Here's what you need to know.
Get creative with your FAQ page to provide robust self-service options and enrich your customer experience.
Article
5 min read
Mass email marketing is not dead: tips for winning
Many companies are all in on social media, ditching mass emails as a tool of yesteryear. That's a mistake. Here's what you need to know to have successful mass emails
Article
10 min read
What is CX and how has it changed in 2024?
Customers are saying CX matters more than ever before. Find out how to meet shifting consumer expectations and provide exceptional customer experiences.
Article
6 min read
How Ameelio serves a chronically under-served population using Zendesk
Non-profit Ameelio provides a free service for users to send letters, postcards, and other mail items to incarcerated loved ones.
Article
9 min read
How "The Great Compression" can lead to better retail CX
Retail’s digital tipping point is a blessing in disguise.
Article
12 min read
Customer self-service: what it is, why it's important, and how to get it right
Customer self-service is a set of tools and resources that allow customers to complete tasks independently. Discover the benefits and more in this guide.
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What is a call center? Definition, types, and how they work
A call center is a team of customer service agents who field calls. Learn what it takes to build a call center that delivers top-tier customer experiences.
Article
12 min read
Working remotely: Pros, cons, and secrets to success
Remote work is the new normal. Here are the benefits and challenges for companies and employees transitioning to working remotely—and how to make the most of it.
Article
10 min read
Millennials vs. Gen Z: Differences in customer service expectations
They’re just one generation apart, but they think differently about customer service. Here’s how to tailor your customer service to millennials and Gen Z.
Article
5 min read
Achieve quick ROI on your CX: How small businesses innovate at scale
Small businesses can have big CX.
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10 min read
How to leverage data and personalization throughout the customer lifecycle
Data is key to delivering a superior customer experience. Here’s how to use the right data to provide personalization and enhance the customer journey, from sales to support.
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13 min read
19 stellar FAQ page examples and how to create one (+ template)
FAQs are important customer-facing resources every business should have. Take a look at some FAQ page examples for inspiration to make your own.
Article
13 min read
Customer feedback: 7 strategies to collect and leverage it
Customer feedback is a goldmine of insights—if you know how to get it and use it well.
Article
5 min read
Never fear, integrations are here
Here are the newest integrations from Zendesk to help your team provide great experiences.
Article
23 min read
The 12 best call center software of 2021 (according to users)
Find out from real-life users what it’s like to use some of the most popular call center software.
Article
8 min read
Want to be a call center representative? Here's what you need to know.
Find out what you’ll be doing, what qualifications you’ll need, and how much you’ll make as a call center representative.
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