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8 ways to adopt and grow a customer service mindset
How do you ensure that your customer service team understands their role and leads the charge when it comes to driving customer satisfaction and loyalty? The answer: Help them adopt a customer service mindset.
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The gift of new integrations
It's the season of giving new Zendesk app integrations. Learn all about how these new integrations can ease workloads for your sales and support teams.
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What is B2B sales? Business-to-business sales meaning, strategies, and tips
Business-to-business (B2B) sales is the process of selling products and services to other businesses.
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Sales promotion: Definition, examples, ideas, and types
Sales promotions allow companies short-term revenue boosts through a wide variety of customer benefits.
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What are KPIs for sales? Sales KPIs definition and examples
Knowing the right sales KPIs allows you to set achievable goals and track your team’s productivity. Here’s your ultimate guide to KPIs for sales success.
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Top ways to drive collaboration between support and development teams
Collaboration between CSAs and developers can be difficult at best—and a blocker at worst—which can have disastrous impacts on customer support success metrics. But there's a better way.
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Percentage of sales method: What it is and how to calculate it
The percentage of sales method allows you to forecast financial changes based on previous sales and spending accounts. Here's how to work through it.
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12 min read
Aligning sales and customer service: How and why
Drive profits and transform your brand by breaking the silos between your sales and support teams. It’s easy, and it’s essential.
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10 min read
Hard sell vs. soft sell: Definition and examples
Learn how using a direct hard sell or an indirect soft sell can significantly impact sales growth and customer base building.
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9 min read
Sales volume: Definition, formula, and how to increase it
Sales volume refers to the number of units sold during a specific reporting period. Knowing how to calculate sales volume gives your company a strong grasp on product movement and potential shifts.
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10 min read
Customer trust: Definition, importance, and 6 ways to gain it
Customer trust is key to driving loyalty and business success. To earn it, companies must understand and respect their customers and provide relevant, personalized experiences.
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12 min read
Sales operations 101: Definition, roles, and best practices
Sales operations includes the systems, strategies, and tech required to support and promote a sales team to maximum success.
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9 min read
What is a sales budget? Use, example, and purpose
Create a sales budget to generate achievable sales goals for your team.
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10 min read
Creating a sell sheet: Sell sheet examples, template, and design
A sell sheet can pitch your product to hundreds of prospects at the touch of a button—if it’s designed well. Here’s how to create one that gets results.
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8 min read
How to create a sales report (+4 free templates)
It isn’t easy keeping tabs on so many sales activities. Sales reports can help you assess team progress, track growth, and make more informed business decisions.
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10 min read
How to lead a digital transformation | Digital transformation leader
With both customers and employees embracing the digital economy, more and more businesses must learn how to lead a digital transformation.
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4 min read
8 fresh alternatives + synonyms for “happy to help”
Customers want to have genuine conversations with customer service reps. Here are some better customer support phrases than “happy to help.”
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