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9 min read
Sales growth rate: Calculation + growth strategies
Learn how to calculate sales growth rate and uncover effective strategies to increase your rate and business revenue.
Article
9 min read
What is sales mix? Definition, formula, and best practices
Calculate your company’s sales mix to strategize your product distribution for the highest revenue gains.
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5 min read
Celebrating new integrations
New Zendesk app integrations are in—let's celebrate. Learn all about how these new integrations can ease workloads for your sales and support teams.
Article
7 min read
Using TikTok for customer service: 4 brand examples + takeaways
TikTok has catapulted from home dance routines to a medium for just about everything—including customer support. Take a look at how four prominent brands are using TikTok to boost their CX.
Article
9 min read
What is sales velocity? Meaning, formula, and report
Understanding sales velocity enables your company to redefine its sales pipeline and process to increase lead conversion and revenue.
Article
10 min read
How to build a sales playbook framework (+ a free template)
Creating a sales playbook will streamline your sales process and solidify your branding in each customer interaction.
Article
9 min read
Conversational UX: A beginner's guide (+5 best practices)
Conversational UX is quickly becoming a key ingredient in an exceptional customer experience, but getting started can be difficult. Here’s everything you need to know about conversational UX before you dive in.
Article
13 min read
51 customer service statistics you need to know
Here are the trends, insights, and customer service statistics to know to exceed your customers’ expectations in 2023 and beyond.
Article
6 min read
Customer touchpoints: How to identify them + examples
Discover everything you need to know about customer touchpoints and use templates to map touchpoints across the customer journey.
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Article
11 min read
13 ways AI will improve the customer experience in 2024
Use artificial intelligence to enhance the customer experience at every stage of the buyer’s journey.
Article
11 min read
Sales tactics that work: Tactical selling simplified
Blow past your quotas with sales tactics that work to build trusting relationships.
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What the customer-first approach means + 9 strategic steps
Putting your customers at the center of your organizational decision-making process can directly translate to long-term relationships and business success.
Article
6 min read
Customer dissatisfaction: A guide to handling unhappy customers
Dissatisfied customers can affect your company’s reputation. Learn how to identify the various types of unhappy customers and adopt methods for saving the relationship.
Article
9 min read
40 best Contact Us page design examples and best practices
Your Contact Us page can leave a lasting impression on existing and potential customers. Do away with generic templates and create a page that stands out in all the right ways.
Article
13 min read
How to write a sales letter (strategies and examples)
See higher engagement from customers with the perfectly crafted sales letter.
Article
2 min read
Ultimate guide to customer lifecycle management
Customer lifecycle management (CLM) describes the process of tracking the steps a consumer takes on their journey to making a purchase. Prioritize CLM to provide better support and retain customers.
Article
17 min read
How to create a winning 30-60-90 day sales plan (+ template)
Create a clear 30-60-90 day sales plan to onboard credible and confident new sales reps. Use our template to get started.
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