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The 3 keys to successful automated brand interaction
The only way to deliver exceptional conversational CX at scale is through automation. With so much on the line, it’s time we go back to the basics and unpack what it takes to lay the right foundation for automated brand interaction.
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5 ways to create better employee experiences in healthcare
Empowered employees deliver better care faster. Learn how to create a work environment where your team can thrive.
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3 ways healthcare companies are improving customer experience
Quality customer service in health care is more important than ever. Here’s how to stay ahead of the curve.
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New integrations are in bloom
New Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.
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Sales coaching: How to coach reps to succeed in 2023
Harness the power of sales coaching to create a team of high-impact superstars.
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Beyond the bubble: How 3 brands are using live chat differently
Learn how successful brands are evolving their live chat strategy and turning browsers into buyers.
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Solution selling definition and techniques: The complete guide
Making a purchase is a no-brainer, if it solves a problem. Solution selling is about connecting clients to the best solution for their particular issue.
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What’s a lead source? Here’s what it is and why it’s important
Simply put: A lead source is how a lead initially hears about you. Knowing your lead source trends enables you to grow leads.
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What is B2B lead generation? 15 proven strategies for growth
Generate more B2B leads with strategies that actually work in 2022. More leads, more prospects, more revenue.
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73 important sales statistics for 2023
From sales funnel facts to sales email figures, here are the sales statistics that will help you grow leads and close deals.
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We’re placing some bets on the future of customer experience
Join us at Relate to hear our five big bets on what the customer experience will look like by 2030.
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What is a CRM manager, and why are they important?
Improve your customer experience and increase client retention by knowing the ins, outs, and purpose of a CRM manager.
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How to build a sales team: A comprehensive guide
Create a strong sales team for your business to drive revenue and accelerate growth.
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Sales support: What it is and why it’s important in 2023
Learn how to use sales support the right way so you can back up your sales team while increasing your ROI.
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Scaling growth at service centers: A CX Moment with Compass
Zendesk chatted with Compass’ Director of Customer Support, Amy Velligan, about applying the lessons she learned at Walmart to the nation’s largest real estate brokerage.
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Break-even point (BEP): What it is and how to calculate it
The break-even point is a major inflection point in every business and sales organization. Learn what it is and how to figure it out.
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How to unlock growth with the Zendesk Suite
Customer experience is the new driver of business growth. Read on to learn how you can set up for success.
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