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Lead vs. prospect vs. sales opportunity: What's the difference?
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Why fintechs need to deliver superior digital customer service right now
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How to write a killer sales proposal (examples and best practices)
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What is a sales invoice? Complete guide on how to create one
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Learn everything you need to know about digital sales and why they are important for your business.
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What does a business development representative (BDR) do?
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What is white space analysis? The ultimate guide to addressing unmet customer needs
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How ecommerce brands use conversational AI to reduce customer effort
No customer wants a simple exchange to feel difficult. Learn why ecommerce brands are looking toward conversational AI as the solution.
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9 min read
Employee satisfaction: What it means and how to improve it
Customer satisfaction is downstream from employee satisfaction. Learn how prioritizing employee well-being can lead to greater engagement and performance.
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What is employee experience: the essential guide for 2024
Everything you need to know to create a happy, motivated, and productive workplace.
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What is customer education? The ultimate guide
Customer education empowers customers to adopt your products and reduces time to value. Learn how to start a customer education program.
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Employee experience journey mapping: Full guide (+ template)
Enhance employee satisfaction and productivity with employee experience journey mapping. Try our template today.
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Pride month ends, the action continues
Zendesk celebrated Pride 2022 under the theme of Love Sparks Action. Here's how we will continue to support LGBTQIA+ rights and champion diversity, equity, and inclusion for all.
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Incoming: Hot, fresh integrations
New Zendesk app integrations are here. Learn all about how these new integrations can help your sales and support teams.
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Urban Alchemy uses Zendesk to help heal homeless communities
Learn how Urban Alchemy is scaling its efforts to transform more disenfranchised communities in city centers.
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How to build the best customer success team in 11 steps
If you don't invest in your customers' success, you can't expect them to invest in yours. Learn how to build an effective customer success team to nourish long-term customer relationships.
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