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A trifecta of schedule enhancements

Check out a dynamic trio of scheduling features that make managing schedules more efficient and stress-free.

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Staying in control through the chaos of peak season

Peak season is always challenging for support teams. Here are some best practices to help you navigate the chaos.

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Winning with digital: A CX Moment with The New York Times

Zendesk sat down with Jeff Shah, VP of Customer Care at The New York Times, to learn how his team solves problems for millions of readers around the world.

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How companies can make the most of Buy Now, Pay Later services

Discover how companies can use Buy Now, Pay Later services to improve their customer experience and boost their bottom line.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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The season of giving new integrations

Give the gift of new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.

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The International Rescue Committee puts Afghan refugees on the path to safety

Learn how the International Rescue Committee is supporting resettlement efforts in the U.S.

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5 steps to move from email to Zendesk

Follow this step-by-step guide to move your shared inbox to Zendesk, and see why professional CX software is worth the investment.

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Making work from home sustainable

Companies are increasingly striving to measure remote work sustainability, but it’s not an easy feat. Learn best practices for evaluating the environmental impact of employees working from home.

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Pop-up stores bring the best of both worlds to omnichannel retail

Discover how pop-up stores can help retailers deliver exciting, meaningful customer experiences and cultivate deeper customer relationships.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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Here's how customer service teams are actually using AI

From bots to automated workflows under the hood, Generative AI tools for customer service driving higher productivity, happier agents, and satisfied customers

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Retain your customer base through a recession

During an economic slowdown, there are steps you can take to maintain, and even grow, your existing customer base. Deepen customer relationships by delivering seamless, personalized CX on all channels.

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Thankful for new integrations

Giving thanks for new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.

The best things in life are free

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Using AI to turn your service team into inside sales reps

Customer interactions are revenue-generating opportunities when CX agents have the right tools to boost conversion rates and increase average order values.

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Our North Star

In the 15 years since its founding, Zendesk has been a leader in product innovation and…

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Make the holiday shopping season merry with great retail CX

The holiday season is upon us, and consumers are ready to spend. Here's what retailers need to consider to create better CX during the busiest time of the year.

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Drive revenue during an economic downturn

Big box platforms are limited in their ability to fuel growth. Turn ordinary interactions into personal and extraordinary revenue-generating opportunities.

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Stay agile and innovative—and rein in expenses

Facing a possible recession, business leaders are making tough choices. But it’s possible to slow spending and hiring, without sacrificing quality or scale.