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3 min read
Voice support is as popular as ever. Here’s the newest way to manage customer service calls
Introducing the Zendesk Voice API for seamless customer support.
Article
5 min read
7 ways CX leaders can close the AI trust gap with customers
Customers already believe in the power of AI to improve their experiences. Here's how companies can honor those expectations.
Podcast
1 min read
How companies can bolster the well-being of their support teams with Tade Anzalone at Calm
As any support team manager can attest to, the deleterious effects of stress and burnout have…
Article
All about PCI DDS (and why it’s important)
Earning and maintaining the trust of your customers is critical to the success of your business.…
Article
2 min read
LinkSquares’ $161M growth strategy with Vishal Sunak
Vishal Sunak, Founder of LinkSquares, shares his journey of building software for legal teams on this episode of the Sit Down Startup podcast.
Article
5 min read
Shipshape customer service: A CX Moment with Auctane
Zendesk spoke with Auctane's Chief Customer Officer, Chris Karp, about how to craft a unified customer experience.
Article
7 min read
Don't let these August integrations slip away
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Article
3 min read
The road to becoming one of the biggest marketing automation companies with a $100M+ exit with David Cummings, co-founder of Pardot
Cummings shares personal stories of startup challenges on this episode of the Sit Down Startup podcast.
Podcast
2 min read
Democratizing creativity through AI with The New Yorker's Matthew Hutson
While the public is only just now beginning to grapple with the rise of artificial intelligence,…
Article
12 min read
What is product-market fit? Examples and strategies to find it
Product-market fit is achieved when you find the proper market for your service or product and fulfill the needs of your target audience.
Article
2 min read
ChatGPT vs. Bard
ChatGPT and Google Bard provide similar services but work in different ways. Read on to learn the potential benefits and limitations of each tool.
Article
4 min read
Women in Leadership: Debunking negotiation myths with Wema Hoover
The DE&I leader shares how women can refine their negotiation skills in the workplace and create value at the negotiating table.
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1 min read
Building a successful startup with Elliot Shmukler, co-founder of Anomalo and former Chief Growth Officer at Instacart
Creating your own business isn’t for the faint of heart. Just ask Elliot Shmukler, co-founder of…
Podcast
2 min read
Why self-service and the employee experience drive cost savings with VirginPulse’s Michael Pace
In the seventh episode of Conversations with Zendesk, VirginPulse's Michael Pace talks about how his support organization scaled wisely by investing in self-service and the employee experience.
Podcast
2 min read
How an iconic luxury retailer embraced phygital experiences, with Liberty London’s Ian Hunt
In this episode of Conversations with Zendesk, Ian Hunt of Liberty London talks about how the retailer moved to a phygital model.
Article
3 min read
Going from $0 to $100M ARR in just 18 months with Wiz co-founder Ami Luttwak
A "wiz" indeed, Luttwak discusses how to find success with customers during tough times.
Article
6 min read
The hottest integrations are here
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
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