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5 min read

Unwrapping new integrations

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

Podcast
1 min read

AI is a marathon, not a sprint: Zendesk CEO Tom Eggemeier on the evolution of customer service

With insights from Covington, Kentucky to Paris, France, Tom Eggemeier sits down with Conversations with Zendesk host Nicole Saunders to tell us what he really means when he talks about the intelligent heart of customer experience.

Article
4 min read

5 ways companies can promote more sustainable AI

Here's how companies can harness the power of AI responsibly and work towards a sustainable, low-carbon future.

Article
3 min read

How to overcome self-doubt and thrive through startup challenges with Electric.ai’s Ryan Denehy

The founder and CEO opens up about the challenges of entrepreneurship and how he navigated them to build a successful company.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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4 min read

AI is transforming the role of CX agents—see what they expect and when

Learn what 600 CX leaders and agents predict the future of their industry will look like leaning into AI over the next few years.

Article
3 min read

4 key lessons from the frontlines of critical customer service

Critical customer service teams must be agile, responsive, and easily scalable—something that all CX leaders, no matter what issues they’re tackling, should strive for.

Article
6 min read

Spreading cheer with new integrations

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

Podcast
1 min read

Mastering the art of managing customer success with LinkedIn’s Erika Tabacniks

The manager of customer success for LinkedIn chats with host Nicole Saunders about building an effective customer success team and leading with empathy in the age of AI.

Article
9 min read

SaaS customer support: An introductory guide for 2024

How you respond to customer concerns can make or break your business. Learn about SaaS customer support and impactful strategies you can use in your operations.

Article
3 min read

Auth0’s Eugenio Pace on understanding your target persona

The Auth0 founder shares the importance of prioritizing people when building a product and growing a company.

Article
3 min read

Achieving rapid growth through word of mouth with Immad Akhund

The Mercury CEO goes under the hood on how the company quickly gained prominence and earned an esteemed reputation.

Article
1 min read

Workforce planning template: 7 examples + tips

Even the best strategy can fail without a comprehensive checklist. Check out our seven workforce planning templates to nail your organizational strategy.

Podcast
1 min read

How data and technology fuel the customer experience and global expansion with Rivian’s Diane Lye

The chief information officer for the electric vehicle innovator discusses the importance of finding meaning in your work and how empowering employees helps create better customer experiences.

Article
4 min read

Enhance the employee experience with Zendesk’s latest innovations

Learn how these new features take the pressure off of your EX teams and carve a path toward long-term success for your organization.

Article
5 min read

Transforming the customer service landscape with generative AI

Learn how generative AI could be the key to unlocking new levels of agent efficiency and enriched customer experiences.

Article
1 min read

A beginner’s guide to generative AI for business

Generative AI can help streamline workflows, improve CX, and enhance agent performance. Learn how to leverage these AI-powered tools in our guide.

Article
1 min read

What is workforce management?

If you have employees, you need a workforce management strategy. Our guide dives into the basics of WFM so you can implement it into your business.

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