Article

Latest stories

Two important aspects of building your help desk workflow are Collecting and Processing your incoming tickets.…

Update: You may have noticed that this post is pretty old! For more up-to-date information, check…

Internationalization is coming to Zendesk next week. So if your customers speak French, Spanish, Chinese, Dutch…

A big thank you to everybody who attended last month’s meet-ups in New York City, Melbourne…

Read the Zendesk Customer Experience Trends Report.

Ever since Zenbaby was featured here on the blog, Zengirl has been pretty jealous. So here…

[Editor’s note: This help articles previously linked to from this post have since been replaced. For…

Zendesk has been running in production for a month now. From a technicians perspective, going into…

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.