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3 min read
Costco's ridiculously liberal return policy
When you read Costco’s return policy, it’s pretty extraordinary. For instance, check out the rules governing…
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3 min read
Tip of the Week: Email Support for Two Different Products
It is a common scenario for one company to produce more than one product – a…
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4 min read
Tip of the Week: Add a Custom Header to Your Support Emails
A few weeks ago, we discussed adding a custom image to your Zendesk Web Portal. In…
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3 min read
Tip of the Week: Calculate Your Average Resolution Time using CSV exports
As we described in Tip of the Week: Review Ticket Resolution Times with Reports, you can…
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4 min read
The importance of friendly customer service: 6 tips from Zappos
Friendly customer service is treating customers with empathy and going the extra mile to meet their…
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3 min read
Tip of the Week: Automations vs. Triggers When To Use What
Recently, we shared two tips on some automated functions within Zendesk. We described how to use…
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Talking Customer Engagement, Business, and APIs with Robert Scoble
I sat down recently with Robert Scoble of RackspaceCloud and Building43 to discuss the history and…
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1 min read
Thanks for Meeting Us Around the World
Our series of Cloud Camp meet-ups down in Australia and New Zealand concluded yesterday and we’d…
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3 min read
Setup auto-responses to common questions with triggers
One of the keys to streamlining your customer support is responding appropriately to tickets as they…
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2 min read
Tip of the Week: Organize Incoming Tickets with Multiple Email Addresses
Two important aspects of building your help desk workflow are Collecting and Processing your incoming tickets.…
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1 min read
Sandbox: A safe environment for testing out new configurations and features
Update: You may have noticed that this post is pretty old! For more up-to-date information, check…
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Español, Deutsch, ??, Français Anybody?
Internationalization is coming to Zendesk next week. So if your customers speak French, Spanish, Chinese, Dutch…
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Thank You Down Under and Big Apple
A big thank you to everybody who attended last month’s meet-ups in New York City, Melbourne…
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Zengirl and the Machine
Ever since Zenbaby was featured here on the blog, Zengirl has been pretty jealous. So here…
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1 min read
Tasks have arrived
[Editor’s note: This help articles previously linked to from this post have since been replaced. For…
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2 min read
Zendesk, First Month in Technical Review
Zendesk has been running in production for a month now. From a technicians perspective, going into…
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