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Reach your help desk from your blog with Zendesk for Wordpress
Given the fact that an estimated 10 percent of the internet runs on WordPress, the chances…
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1 min read
Too many passwords? Access Zendesk using your Google and Facebook logins
Today, companies can now access Zendesk with their familiar Google or Facebook logins. These new integrations…
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3 min read
Increase efficiency, drive down cost, and improve customer satisfaction all at the same time
How can your organization increase efficiency, drive down cost, and improve customer satisfaction all at the…
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4 min read
What Does Support in "Real Time" Actually Mean
Is customer time the same as company time? If not, then the starting point of service…
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2 min read
10,000 Customers And (Still) Counting
Today, Zendesk is happy to announce that it now has 10,000 customers. Big milestone for us…
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4 min read
How fruit got on the loom
They say Corporate America has no sense of humor. Are they right? Find out by following…
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4 min read
How to Say You're Sorry
If you screw up you should apologize. Period. Even if the wronged party cops a major…
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3 min read
Don't Keep Your Customers Waiting
Nothing says DISRESPECT quite like forcing someone else to wait. And yet, that is exactly what…
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4 min read
Your call is being recorded to ensure quality customer service
Your call may be recorded to ensure quality customer service. Pretty much every call to a…
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3 min read
Default triggers explained
Triggers are business rules that are automatically executed in response to certain events that have occurred…
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3 min read
8 Ways to Ramp Up Help Desk Response Times
These days customer feedback and distress signals come in a head-spinning variety of formats and flavors.…
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4 min read
Social studies: A business-to-consumer social media report card
When the Internet entered the mainstream, life became a lot more challenging for traditional retailers. The…
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6 min read
Do you benchmark your customer service? You should. Heres why.
[Update: Since we wrote this blog post, we’ve launched the Zendesk Benchmark. Check it out to…
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1 min read
How LEGO Designs a Customer's Experience
Below is an amazing graphic produced by LEGO that it calls the experience wheel, designed, in…
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3 min read
Automatically turn voicemails into support tickets
This is a guest blog by James W. Breeden, CEO of LiveAir Networks. He describes how…
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6 min read
The Upside of Downtime? Zendesks Lessons Learned on Datacenter Migrations
A couple of weeks ago, Foursquare had a major outage. We felt their pain; site outages…
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