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Keeping things fresh with rotating roles
One of the first and most fundamental steps your company can take on its journey to…
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Forging an unforgettable connection: The Starbucks experience
What could possess someone to visit Starbucks 16 times a month (that’s once every two days)…
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Guide to integrating Zendesk and Salesforce
It's easy to integrate Zendesk and Salesforce — and with plenty of flexible options, you can set it up in the way that makes the most sense for your business
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Don't panic: 6 steps for dealing with service disruptions
Service disruptions have an enormous impact on customers, so its best to have a plan in…
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Community tip: track repeat ticket submitters
Keeping track of customers who submit multiple tickets is great way to gauge things like customer…
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Knowledge bases and forums: what's the difference and does it matter?
Customers today expect to be able to come to your website and discover the information theyre…
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Understaffed and extra busy? Here's how to keep your cool
There are going to be days when you dont have enough customer service staffing to meet…
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Tip of the Week: Queue Management in Zendesk
Wouldn't it be helpful to have a guide that generally outlines the best ways to manage your queue of…
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Customer service rewards and recognition: Happy employees, happy customers
Here's my philosophy: you get happy customers through happy employees
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The good, the bad, and the ugly: the impact of customer service
Our latest infographic highlights the findings of a recent report on customer lifetime value, finally getting…
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Zendesk customization - best practices for UX, part 3
In part 3, we take a look at how certain customizations are done on the back…
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8 min read
Customer lifetime value (CLV): What it is + how to calculate it
Customer lifetime value is how much a consumer will spend with your business over time. Learn how to calculate and increase this crucial metric in our guide.
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Join the Zendesk Experience Research Panel and help shape the future of our products.
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Small and mighty: Empowered support teams lead to CX success for SMBs
“Champion” small businesses deliver on customer service, agent experience, and agility.
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We're connected: four new integrations
We recently announced our new integration with Shopify. Here are four more great new integrations to…
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Customer Support Tool Scorecard
Evaluating a new customer support tool can be a daunting task, and finding the right customer…
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7 min read
5 steps to setting better customer service goals
Finding the right balance for setting customer service goals is integral to the success of any team
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Simplified IT service management, part 4
I went through my years in IT support never knowing the difference between incidents and problems.…
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