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Manners around the world

Being polite and having good manners might seem easy: When someone does something nice, you say…

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10 min read

Cost of sales: Definition, formula, and ways to lower it

Get a better understanding of your finances by tracking your company’s cost of sales.

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3 min read

Do more with more: contact center integrations

Your agents are handling the difficult task of trying to please customers, one phone call at…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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2 min read

Maintain accountability with one simple move

One of the realities of working for a company that genuinely cares about customer service is…

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1 min read

Welcome Zopim

We’re excited to announce that we have acquired the award-winning web app company Zopim! Zopim is…

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1 min read

Community tip: The fab five for customer satisfaction

Five fabulous customer tips on customer satisfaction.

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2 min read

Zendesk Security: Announcing SOC 2 Type 1, and more

Zendesk is happy to announce new security features and updates, like our SOC 2 Type 1…

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3 min read

Pick up the phone!

Email isn’t going anywhere. Your customers use it, and will continue to use it for the…

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11 min read

10 tips for providing great customer service on Twitter

Start delivering efficient, memorable customer service on Twitter with these top tips.

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20 min read

Customer service cover letter examples and tips

Use our customer service cover letter examples to stand out from your competition and set yourself up for success.

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12 min read

How to Provide Global Support

When it comes to the management of customer support, organizations should be prepared to meet customers…

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2 min read

How to write a customer service job description

Sometimes sitting down to write a job description can feel like a monumental task

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3 min read

Multilingual customer support: What it is + 5 tips to execute

Providing multilingual support is key to casting a wide net in the marketplace and establishing a diverse, loyal customer base.

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1 min read

Zendesk masters of customer service webinars

7 Strategies for Turning Angry Customers into Loyal Fans Learn creative problem solving and down-to-earth emotion…

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1 min read

Community tip: connecting Zendesk and Google spreadsheets

At Control Group, we're constantly reevaluating our own internal workflow to be more productive using the…

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34 min read

Top 22 customer service interview questions and answers in 2024

Our comprehensive list of the best customer service interview questions and answers can help you build a dream team of customer service representatives or prepare for your next customer service interview.

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