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Manners around the world
Being polite and having good manners might seem easy: When someone does something nice, you say…
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Cost of sales: Definition, formula, and ways to lower it
Get a better understanding of your finances by tracking your company’s cost of sales.
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Do more with more: contact center integrations
Your agents are handling the difficult task of trying to please customers, one phone call at…
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Join the Zendesk Experience Research Panel and help shape the future of our products.
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2 min read
Maintain accountability with one simple move
One of the realities of working for a company that genuinely cares about customer service is…
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Welcome Zopim
Were excited to announce that we have acquired the award-winning web app company Zopim! Zopim is…
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Community tip: The fab five for customer satisfaction
Five fabulous customer tips on customer satisfaction.
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Zendesk Security: Announcing SOC 2 Type 1, and more
Zendesk is happy to announce new security features and updates, like our SOC 2 Type 1…
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3 min read
Pick up the phone!
Email isnt going anywhere. Your customers use it, and will continue to use it for the…
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11 min read
10 tips for providing great customer service on Twitter
Start delivering efficient, memorable customer service on Twitter with these top tips.
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20 min read
Customer service cover letter examples and tips
Use our customer service cover letter examples to stand out from your competition and set yourself up for success.
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12 min read
How to Provide Global Support
When it comes to the management of customer support, organizations should be prepared to meet customers…
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2 min read
How to write a customer service job description
Sometimes sitting down to write a job description can feel like a monumental task
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3 min read
Multilingual customer support: What it is + 5 tips to execute
Providing multilingual support is key to casting a wide net in the marketplace and establishing a diverse, loyal customer base.
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1 min read
Zendesk masters of customer service webinars
7 Strategies for Turning Angry Customers into Loyal Fans Learn creative problem solving and down-to-earth emotion…
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Community tip: connecting Zendesk and Google spreadsheets
At Control Group, we're constantly reevaluating our own internal workflow to be more productive using the…
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34 min read
Top 22 customer service interview questions and answers in 2024
Our comprehensive list of the best customer service interview questions and answers can help you build a dream team of customer service representatives or prepare for your next customer service interview.
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