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Use our customer service cover letter examples to stand out from your competition and set yourself up for success.
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Multilingual customer support: What it is + 5 tips to execute
Providing multilingual support is key to casting a wide net in the marketplace and establishing a diverse, loyal customer base.
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Zendesk masters of customer service webinars
7 Strategies for Turning Angry Customers into Loyal Fans Learn creative problem solving and down-to-earth emotion…
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Community tip: connecting Zendesk and Google spreadsheets
At Control Group, we're constantly reevaluating our own internal workflow to be more productive using the…
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Top 22 customer service interview questions and answers in 2024
Our comprehensive list of the best customer service interview questions and answers can help you build a dream team of customer service representatives or prepare for your next customer service interview.
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Want to maximize survey response rates? Try this strategy
You can control when to send your surveys, and data from 80M Zendesk customer satisfaction surveys…
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How to hire customer support agents in 8 steps
Struggling to find the right customer support talent? Our guide shows you step-by-step instructions on how to hire customer service reps who create exceptional experiences.
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Tip of the week: Keeping an eye on high-priority customers
In your customer service world, you may have to give some tickets higher priority than others
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While the average viewership of six million may watch the show for the entertainment, Shark Tank also provides a weekly education on how to successfully sell your product to high-profile prospects.
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Customer satisfaction last quarter: trick or treat?
With the release of the our quarterly Zendesk Benchmark report, were very happy to announce that…
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Any manager whose business thrives when customers are happy immediately understands the value of excellent customer…
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Zen U: Free beer, no sales
Zen U. is a forum for customer service professionals to meet, learn about Zendesk, and exchange…
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