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4 min read

6 best practices for chat etiquette

Communicating via live chat is different than interacting with a customer in person, over the phone,…

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2 min read

Zen U Tip of the Week: How to customize auto-response triggers

Can a ticket be created on behalf of a customer (via a phone call for example)…

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3 min read

Complex business hours? That's easy! Introducing Multiple Schedules

Zendesk users on the Enterprise plan can use Multiple Schedules to create an unlimited amount of…

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1 min read

Tip of the week: Hide ticket forms based on the user's organization

Currently, when you create a ticket form, there is no tag for specific organizations. In this…

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1 min read

Community Tip: How to track support tickets you assist but do not own (SME/Consultant/Senior engineer)

It's common for engineers to seek help from senior engineers in order to resolve tickets or…

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5 min read

Creative ways to keep customers entertained while they wait

Waiting for support or assistance is something that customers hate, but companies can make the wait…

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1 min read

Zendesk on Zendesk: The lifecycle of a problem ticket

Join us in the Zendesk forums today for the next installment of our Zendesk on Zendesk…

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1 min read

Community tip: Funneling customer orders through Zendesk

My company recently got rid of our CRM for various reasons and, while we were not…

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2 min read

Revitalize your customer service with rotating roles

In the world of customer service, keeping things fresh and exciting for your agents is no…

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4 min read

How to provide better live chat at scale: introducing Zopim Premium

Customer service is all about the connection forged between a support agent and his customer. But…

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1 min read

Community tip: Best practices for using views

Views are the primary way of managing tickets in Zendesk. The tickets displayed in a view…

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Zendesk Deep Dive: Increase Productivity with Macros

Small gains often add up. And when it comes to gains in time, every minute helps.…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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1 min read

Tip of the week: Restricting agents to specific brands

With Zendesk's Multibrand solution, all agents can access tickets for all brands. This enables your support…

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2 min read

Multiple brands, one Zendesk: introducing Multibrand

Whether you’re a local shop or an international conglomerate, consumers expect your brand to stay consistent…

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6 min read

Return customers: How to keep them coming back for more

Read on for 5 strategies to gain repeat customers.

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4 min read

The secret to Amazon’s customer loyalty success

While customer loyalty may seem like a sure-win game, there are some potential drawbacks (unbelievable, we…

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1 min read

Change of address: our new Singapore office

The sun never sets on Zendesk: We’re a global company with operations on five continents. This…

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