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5 min read

How to make your Marketplace listing shine

Optimizing your listing can not only boost install numbers but also help you get in front of the right customers. Here are ways to stand out from the crowd.

Article
4 min read

Elevating demand generation in your business

Connect GTM Partners with the resources and solutions they need to reach potential customers.

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5 min read

(Tech) stack ‘em up: Tap into apps on the Zendesk Marketplace to give customers a helping hand

Establishing the right tech stack is crucial to a company’s success. Here are the top integrations you need to know about.

Article

AI call center: How voice and digital channels are changing CX

Implementing AI call center solutions helps businesses increase customer satisfaction, boost team productivity, and scale operations.

Article
1 min read

Employee onboarding: What it is, steps, and 6 free checklists

An employee onboarding process helps new hires get acquainted with the company and sets them up for success. Improve your onboarding with these checklists.

Article
3 min read

OpenStore’s co-founder, Jeremy Wood, on overcoming doubts and raising $150 million

Wood shares how timing played a key role in OpenStore's success and what the future of e-commerce might look like.

Article
8 min read

Agent scheduling: Benefits + best practices

Effective agent scheduling can help optimize operations and improve the customer and employee experience. Learn the benefits and best practices in our guide.

Article
5 min read

Zendesk Agents of Change program: Empowering communities with CX agent training

Zendesk Agents of Change program celebrates nearly 200 agents trained and five new partners at the start of 2024. Learn more about the unique program, the success stories, and what the future holds.

Article
1 min read

Customer data privacy: A CX guide for 2024

Prioritizing customer data privacy is key to building strong, trusting customer relationships. Learn how your business can help keep consumer data private.

Article
1 min read

What is AI transparency? A comprehensive guide

AI transparency builds trust, ensures fairness, and complies with regulations. Dive into the benefits, challenges, and strategies to achieve transparency in AI.

Article
9 min read

Intelligent customer experience (ICX): A guide for 2024

Businesses must deliver high-quality consumer interactions to meet rising expectations. Learn how leveraging data and AI can help create an intelligent customer experience.

Podcast
1 min read

Unlocking the power of intelligent CX with Zendesk data and insights leader Joey Edwards-Lebair

In the first segment of a two-part episode, Zendesk's Joey Edwards-Lebair dives into CX Trends 2024, which explores how AI will transform CX.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
4 min read

CX Trends 2024: Unlock the power of intelligent CX

Ten trends every CX leader needs to know in the era of intelligent CX, a seismic shift that will be powered by AI, automation, and data analytics.

Article
9 min read

Hypercare: What it means and why it matters in CX

Explore how incorporating hypercare in your customer service efforts can create seamless customer experiences and lead to greater satisfaction.

Article
6 min read

23 workforce management metrics to optimize your operations

From head count to average handle time, here are 23 workforce management metrics you can use to understand your business better and hit your performance goals.

Article
4 min read

How bootstrapping paved the way for a $125M growth investment in Slice

Slice’s founder Ilir Sela discusses the importance of being resourceful and putting the customer first when building a company and product.

Article
1 min read

What is a workforce manager? (+ How to become one)

Workforce managers bring workforce management initiatives to life and ensure processes hit peak productivity. Learn more about these managers in our guide.

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