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4 min read
How to make the most out of live chat
Most customers prefer chat to email—why wait for a response via email when a question can…
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1 min read
When empathy backfires
Empathy is a great thing, but too much empathy or misdirected empathy is not. Bad empathy…
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1 min read
Sh*t support agents say
Everyone wants good customer support, but if you’re a support agent, listening to people’s problems 40…
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8 min read
Could an empathy meeting help you see with new eyes?
An empathy meeting—a safe place to ask "why"—might be what your organization needs. Empathy meetings help…
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Join the Zendesk Experience Research Panel and help shape the future of our products.
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1 min read
Introducing our new ebook: Getting started with Zendesk Talk
To help teams provide—and continue to improve—great phone support, we’re excited to share our new eBook…
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6 min read
7 ways to make friends when you move for work
A new job can be exciting. A new job in a new city is really exciting.…
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1 min read
Zendesk Feature Close-Up
This quarter, our Customer Education team zoomed in on a foundational aspect of Zendesk Support: Groups.…
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1 min read
Link-SF gets a much-needed update
In 2014, Zendesk officially launched Link-SF, a collaboration between Zendesk and a local non-profit, the St.…
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9 min read
What is customer happiness? (+5 ways to improve it)
Customer happiness—not customer satisfaction alone—is critical to long-term business growth and success.
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2 min read
Community Tip: How to improve feedback loops with automated peer reviews
Follow this Zendesk community tip from BetterCloud to improve feedback loops using the Zendesk API, Google…
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4 min read
Announcing Text: adding SMS support to Zendesk Talk
More people use phones than laptops or desktop computers. And texting—which is a lower commitment than…
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25 min read
How to manage customer satisfaction in a crisis
Keeping your cool can be challenging when a crisis occurs and you’re faced with a massive wave of support requests and frustrated customers. Ensuring customer satisfaction during these times starts with the resolve to be prepared and stay calm — and a having crisis management plan in place.
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4 min read
Returnship: the path forward for mothers in the workplace
Mothers returning to the workplace after a long absence have a hard hill to climb. But…
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13 min read
Returnship: why mothers can’t break down the corporate door
Mothers returning to work after a lengthy absence face special circumstances that other job returners do…
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3 min read
How Harry’s uses Zendesk and MaestroQA to deliver effortless customer experiences
Harry’s brings the same focus on quality to their customer service as they do to their…
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7 min read
No boys allowed: why we still need women only spaces
Spaces designed for women only are popping up everywhere—from gyms to office spaces. But why? Why…
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5 min read
How Zendesk measures the customer experience
Delivering on the customer experience is more than measuring customer satisfaction
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