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Caught on video: The Zendesk rebrand
The new version of Zendesk has more colors, individual product identities, and a super sweet logomark.…
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Introducing the new Zendesk: Built for better customer relationships
Zendesk has evolved from a customer service product to a family of products for improving customer…
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Why new college grads should try a customer support career
Customer support agents gain a wide range of skills that can lead to big opportunities
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Important update to the Zendesk DMARC policy
As of September 14, 2016, we made a change to Zendesk’s DMARC policy from p=”none” to…
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1 min read
Please forward our letters: introducing our new Bengaluru office
Find out more about the new India office
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When the mid-life career crisis hits
A mid-life crisis doesn't always mean a sports car or an affair. A mid-life career crisis…
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How Businesses use Machine Learning for Customer Experience
Leveraging data to predict customer satisfaction is more important than ever––it can help your business engage…
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Bright Ideas: HR Customer Stories
The modern workplace is rapidly transforming–shaped by Millennials, it’s becoming a culture of connectivity and new…
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How to treat people: advice from volunteer managers and customer service
Volunteer managers and customer service professionals have something big in common: they know how to treat…
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Leaders, use empathetic language when talking to remote workers
Leaders need to use more empathetic language when talking to remote workers. Choose your words with…
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Tip of the week: A guide to Help Center for Web Portal users
This Zendesk Tip of the Week will help you transition from Web Portal to Help Center
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How to onboard and train new customer service reps
Here you'll find advice to help you quickly and successfully onboard and train your new customer service reps.
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How diversity improves work culture and the bottom line
It's widely known that diversity has an impact on culture, but it's also important to understand…
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"You can’t sit with us." How to handle an office clique.
We should be too old for cliques in the workplace, but they still happen. Our Millennial…
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3 ‘must-haves’ for building long-term customer relationships
Long-term customer relationships don’t happen overnight. They begin the first time a customer engages with your…
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8 min read
Create career magic with a personal board of directors
Creating a personal board of directors may be the key to your success. Learn how to…
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How to interact with customers on live chat
Customers love to chat. In fact, chatting with customers results in the highest customer satisfaction ratings. Check out these best practices for chatting with your customers.
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