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4 min read
Announcing Text: adding SMS support to Zendesk Talk
More people use phones than laptops or desktop computers. And texting—which is a lower commitment than…
Article
25 min read
How to manage customer satisfaction in a crisis
Keeping your cool can be challenging when a crisis occurs and you’re faced with a massive wave of support requests and frustrated customers. Ensuring customer satisfaction during these times starts with the resolve to be prepared and stay calm — and a having crisis management plan in place.
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4 min read
Returnship: the path forward for mothers in the workplace
Mothers returning to the workplace after a long absence have a hard hill to climb. But…
Article
13 min read
Returnship: why mothers can’t break down the corporate door
Mothers returning to work after a lengthy absence face special circumstances that other job returners do…
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3 min read
How Harry’s uses Zendesk and MaestroQA to deliver effortless customer experiences
Harry’s brings the same focus on quality to their customer service as they do to their…
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7 min read
No boys allowed: why we still need women only spaces
Spaces designed for women only are popping up everywhere—from gyms to office spaces. But why? Why…
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5 min read
How Zendesk measures the customer experience
Delivering on the customer experience is more than measuring customer satisfaction
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2 min read
Momentum with Microsoft: announcing single sign on
We recently launched the ability for users to sign up to Zendesk Support with their Microsoft…
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11 min read
My heartbreak, your headache. How to handle divorce in the workplace.
Handing a divorce in the workplace is hard, whether it's yours or an employees. But there…
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3 min read
5 behaviors every leader should adopt to create better customer experiences
Good leadership paired with good company culture leads to happy employees
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2 min read
Tip of the week: How to use JIRA filters to see Zendesk tickets in JIRA
This Zendesk tip of the week is especially useful if you are trying to see how…
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6 min read
Being human at work: the benefits of showing up whole
Being human at work sounds easy enough, but for most of us, it's hard work. Learn…
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19 min read
How to turn customers into brand evangelists: a customer experience guide to the promoter economy
This Relate Leadership guide explores the role that customer service and customer experience plays in building great customer relationships and ensuring high customer satisfaction, which leads happy and loyal customers to become brand evangelists.
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8 min read
The art of the unbiased interview
You may think you know how to conduct an unbiased interview, but chances are you've slipped…
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2 min read
Customer service is a team sport: Introducing Zendesk Support on Microsoft Teams
It happens all the time in business. Something changes: a mobile gaming company ships a new…
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10 min read
Updates to our Terms of Service and Privacy Policy
At Zendesk, we’re committed to assisting our customers with building better relationships with their customers. We…
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5 min read
Treat yo’ self to these 15 new apps and integrations
This Halloween there are no tricks—just treats. In October, we welcomed 14 new apps and integrations…
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