Article
Latest stories
Article
3 min read
Highlighting your customer service capabilities
Companies must bring their "A game" to improve their customer service capabilities, or risk losing out…
Article
6 min read
The three most common UX mistakes CRMs make (and how to avoid them)
If your CRM is not a value-add to your sales reps, they will not use it. Here’s a look at some of the most common UX mistakes CRM platforms make, and how to correct them.
Article
10 min read
8 steps to creating loyal, human, customer connections
What if someone told you there was a formula for generating repeat business? That, in just…
Article
2 min read
5 tips for training call center agents
Did you know that agent demeanor is even more important to consumers than fast resolution or…
Article
9 min read
Swipe left, swipe right. Are dating apps ruining your relationships?
Dating apps are supposed to build connections, but are dating apps ruining relationships?
Article
6 min read
Digital detox and the big business of unplugging
Going through a digital detox sounds daunting. But, you don't have to go through it alone.…
Article
7 min read
"Alexa, what is hygge?"
Can a home that's "smart" also be hygge? With our modern-day need for technologically advanced everything,…
Article
3 min read
How efficient customer service affects your bottom line
Your customer service agents might be hard workers, but if systems are preventing them from being…
Article
3 min read
Gartner disrupts the traditional analyst model with new FrontRunner Help Desk quadrant
I recently attended a Gartner event in Las Vegas. It was designed to support the business…
Article
4 min read
Are your customer experience initiatives working?
As the customer service playing field has changed, so have the criteria for measuring success. Enter…
Article
10 min read
Door-to-door sales: Definition, scripts, and techniques
Door-to-door sales are far from dead. Learn the tips and techniques to keep your D2D sales efficient and modern.
Article
1 min read
Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor
On-Demand with Evan Aldrich and Ryan Nichols With the growth of mobile apps and the on-demand…
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
5 min read
Channel changes score high with Ditzo’s online insurance customers
Ditzo’s decision to eliminate both email and voice as contact channels in early 2016 was a…
Article
2 min read
How to build ideal workflows in Zendesk Support
Join our latest Fine Tuning discussion to learn more about the remaining “building blocks” of an…
Article
2 min read
Improving phone support efficiency
Moving to a phone support solution that’s integrated with all your other support channels—like Zendesk Talk—can…
Article
4 min read
Why leveraging a CRM is essential in the logistics & transportation industry
This year, part of your quarter 1 should be spent analyzing your current CRM system (or lack thereof) and understanding what value it is bringing to your business.
Article
2 min read
Customize your chat widget with the Web SDK
Because it is often the first place a customer looks when they want help, the Zendesk…
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.