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2 min read

Outbound team: Welcome to the Zendesk family

We’re happy to report another milestone in Zendesk’s journey to help companies better communicate with their…

Article
8 min read

What is the follow-the-sun model? Advantages + strategy

The sun never sets for businesses that rely on remote support, and global support, for customer…

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3 min read

How to get new software approved

Switching to a new customer support software solution requires involvement from various teams within your organization,…

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2 min read

3 ways to use Zendesk as an ecommerce help desk

Managing support across various channels can create accountability problems and make your customer feel undervalued. Here…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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10 min read

15 tips for working across time zones

Working across time zones can be tricky. Here are some tips to make it easier.

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1 min read

Zendesk research: analytics

High usage of analytics in customer service pays off: companies that depend more on analytics reports…

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3 min read

Why you must offer chat support

It’s a scenario that’s all too familiar: having spent some time researching a product online, Jane…

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1 min read

Zendesk research: customer satisfaction

Customer satisfaction is a metric that measures how satisfied a customer was with a single support…

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Zendesk research: customer self-service

The popularity of customer self-service is growing faster than ever. Increasingly, consumers are turning to their…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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1 min read

Zendesk research: operational benchmarking

Operational benchmarking has a long history in business: It’s natural for companies to want to compare…

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Zendesk research: live chat

The popularity of live chat for customer service is rising fast. Increasingly, consumers turn to live…

Article
1 min read

Zendesk research: Net Promoter Score® (NPS)

Net Promoter Score (NPS®), helps companies measure customer loyalty by asking a simple question: how likely…

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3 min read

Zendesk and WeWork partner to help growing businesses create better customer relationships

We’re excited to announce that today, Zendesk is partnering with WeWork on the launch of their…

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Top customer experience with agile customer care

Customers have more options than ever before. So any company looking to build long-term relationships, and…

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5 min read

Advocate Spotlight on Tier 3: Bringing a hive mentality to work

Each month we shine a spotlight on a member of Zendesk’s Global Advocacy team to learn…

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7 min read

Are you too old to pivot? Not when armed with a plan and a glue stick.

A vision board may be the right tool to help you plan your pivot—your move to…

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3 min read

Top 3 complaints from customer support agents

We all have our fair share of job-related woes. Unfortunately, a recent Gateway Research report found…

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