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Zendesk research: live chat
The popularity of live chat for customer service is rising fast. Increasingly, consumers turn to live…
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1 min read
Zendesk research: Net Promoter Score® (NPS)
Net Promoter Score (NPS®), helps companies measure customer loyalty by asking a simple question: how likely…
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3 min read
Zendesk and WeWork partner to help growing businesses create better customer relationships
We’re excited to announce that today, Zendesk is partnering with WeWork on the launch of their…
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Top customer experience with agile customer care
Customers have more options than ever before. So any company looking to build long-term relationships, and…
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5 min read
Advocate Spotlight on Tier 3: Bringing a hive mentality to work
Each month we shine a spotlight on a member of Zendesk’s Global Advocacy team to learn…
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7 min read
Are you too old to pivot? Not when armed with a plan and a glue stick.
A vision board may be the right tool to help you plan your pivot—your move to…
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3 min read
Top 3 complaints from customer support agents
We all have our fair share of job-related woes. Unfortunately, a recent Gateway Research report found…
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3 min read
How to never make a VIP customer wait
For most companies, providing 24/7 support just isn’t an option. So what happens when a VIP…
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9 min read
What comes next? How to overcome professional failure and career setbacks.
Overcome professional failure or a career setback by following these four tips.
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4 min read
4 KPIs you should be measuring and why
It’s an old cliché: “What gets measured gets done.” Unfortunately, many organizations make the mistake of…
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8 min read
With eyes wide open, Generation Z looks to serve, share, and impact
As with every generation, Generation Z has unique qualities. But how is this new generation looking…
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8 min read
10 ways to be a great customer and get great customer service
Being a great customer has lots of benefits, including great customer service. Here are some lessons…
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3 min read
Uncover the value of support: 3 ways to combat customer frustration
If your company’s current processes can’t properly address a barrage of customer grievances (and you’ll know…
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2 min read
On hold no more: top 5 benefits of a callback service
No one likes calling a company only to be put on hold. In fact, according to…
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3 min read
Adobe and Zendesk: powering multi-channel customer experiences
In order to deliver a great experience to a wider set of customers, Zendesk and Adobe…
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7 min read
The value of hospitality, no matter what industry you're in
The value of hospitality can help your business by creating more loyal customers, no matter what…
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9 min read
How to improve customer satisfaction
At the risk of sounding like a broken record, if you want to improve customer satisfaction,…
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