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12 min read
Customer success: A guide to what it is and why it matters
Customer success is all about ensuring buyers reach their goals. Create a customer success strategy to increase retention and help your business thrive.
Article
2 min read
3 Results of bad customer service
Here's a list of what providing bad customer service can do for your company
Article
3 min read
The benefits of proactive chat
The name of the customer service game these days is knowing what your customers need before…
Article
8 min read
What is first contact resolution (FCR)? Benefits + best practices
When used judiciously, first contact resolution can help increase agent efficiency and improve your customer experience.
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Article
5 min read
6 Reasons why every call center should use an integrated ticketing system
Despite major improvements in other realms of customer service, many companies are using outdated technology and…
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3 min read
Increase conversions with chat
While adding a live chat channel can increase website conversion rates by 29 percent, you can…
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3 min read
Setup your agents and end-users for success with Chat
You’ve made the important step of deciding to implement a new Chat channel, but now what?…
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3 min read
Create an effortless experience for customers
Providing an effortless experience for customers might seem easier than ever—after all, customers enjoy a wealth…
Article
8 min read
Ticket deflection: Enhance your self-service with AI
Boost customer satisfaction and enable your customer support agents to accomplish more with an effective ticket deflection strategy.
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2 min read
When the benefits of switching software outweigh the costs
Switching to a new software solution can be a great idea, but the long-term costs of…
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11 min read
How to start a sales career (and why you should)
Considering a sales career? Sales professionals weigh in about the perks of the job and share the biggest lessons they’ve learned along the way.
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11 min read
Ticket escalation: What it is + 8 ways to manage it
Proper ticket escalation is key to solving customer issues promptly. Learn how it works and why a dedicated escalation process is important for your business.
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3 min read
Tiers for fears: Is tiered support for you?
If you’re a business with consistently growing customer base and ticket volume, it might be time…
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3 min read
Why firsthand product experience is the best teacher
Meet Peachy Garcia, who currently holds the record for most chats served here at Zendesk. As…
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4 min read
5 Things to do before you switch solutions
Adopting new software can be complex, time-consuming, and if you’re not careful, a total nightmare. So…
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Beyond Predictive Analytics: Why the future of AI in sales is prescriptive
Held back by an archaic yet steadfast belief in the “art of sales,” the sales industry…
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4 min read
How to be human while collecting customer data
Without categorizing the requests landing on your desk, collecting customer data needed to make informed decisions…
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