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Agent copilots: The essential ingredient for AI success in 2025

A winning AI strategy starts with copilots. Our data shows that CX leaders successfully integrating AI…

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Human-centric AI adoption powers startups to scale strategically

Leaner teams don’t have to mean lower impact—especially with AI as your advantage. And most consumers…

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10 essential books and podcasts for IT leaders in 2025

These 10 essential resources, curated by our team of experts, will help you design better employee…

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10 essential books for HR leaders in 2025

These 10 books for HR leaders, curated by our team of experts, will help you enhance…

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5 min read

New year, new January integrations

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. KiteSuite (Support)…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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Zendesk and Local Measure partner to deliver advanced voice solutions for enterprises

Earlier today at our annual company meeting, Zendesk announced an exciting strategic partnership with Local Measure,…

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7 min read

Latest customer service innovations for 2024

Over the last year, we have seen more change and innovation in the world of support…

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7 min read

How to improve soft skills in customer service teams

What are soft skills? Soft skills are the personal attributes and non-technical abilities that allow people…

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