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Bridging the AI gap in HR: Why employee buy-in is key
A critical disconnect is unfolding between HR leaders and the very people they serve. While 89…
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Building a foundation for AI success: Why your knowledge base is key
This is part 4 of our AI Readiness series, designed to help CX organizations prepare to…
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Workflow automation: Definition, benefits, + examples
What is workflow automation? Workflow automation uses technology to streamline business activities, eliminating the need for…
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Put a spring in your step with the latest integrations
Here are the newest integrations from Zendesk to help your team provide top-quality experiences. LMS Conversation…
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Introducing the Zendesk Resolution Platform: Powered by our network of AI Agents
AI is rapidly transforming customer expectations, and businesses are racing to keep up. But in service,…
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The rise of Shadow AI in CX: 4 benefits to an integrated strategy
If your agents aren’t equipped with the right AI tools, there’s a strong chance they’re using…
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What is chatbot automation? + Benefits and features
What is chatbot automation? Chatbot automation uses artificial intelligence (AI) to mimic human interactions and automate…
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CX Trendsetters are surging ahead—3 AI investments to close the gap
Thanks to AI, there’s another seismic shift taking place in customer service. Teams fully integrating AI—not…
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