Skip to main content

Article


Bridging the AI gap in HR: Why employee buy-in is key

A critical disconnect is unfolding between HR leaders and the very people they serve. While 89…

Latest stories

Article
5 min read

Building a foundation for AI success: Why your knowledge base is key

This is part 4 of our AI Readiness series, designed to help CX organizations prepare to…

Article
7 min read

Workflow automation: Definition, benefits, + examples

What is workflow automation? Workflow automation uses technology to streamline business activities, eliminating the need for…

Article

Put a spring in your step with the latest integrations

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. LMS Conversation…

Article

Introducing the Zendesk Resolution Platform: Powered by our network of AI Agents

AI is rapidly transforming customer expectations, and businesses are racing to keep up. But in service,…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
4 min read

The rise of Shadow AI in CX: 4 benefits to an integrated strategy

If your agents aren’t equipped with the right AI tools, there’s a strong chance they’re using…

Article
3 min read

What is chatbot automation? + Benefits and features

What is chatbot automation? Chatbot automation uses artificial intelligence (AI) to mimic human interactions and automate…

Article
4 min read

CX Trendsetters are surging ahead—3 AI investments to close the gap

Thanks to AI, there’s another seismic shift taking place in customer service. Teams fully integrating AI—not…

Subscribe to the blog

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.