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All bets on AI: Scaling iGaming customer support

A new landscape redefining scalability in iGaming As regulations tighten in some markets and new jurisdictions…

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The road to AI maturity (Part 3): Empower your team with AI assistance

As we wrap up our AI Maturity series, the focus shifts from foundational work to higher-order…

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iGaming customer support strategies for high-demand moments

Mastering iGaming & Betting peak seasons iGaming and Betting peak seasons are an inevitable part of…

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To drive AI adoption in legal, you have to make time to play

A few months ago, I came across a LinkedIn post by one of our lead AI…

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Power of a resolution: How FreeWorld creates second chances with Zendesk

FreeWorld Founder and CEO Jason Wang carries with him a mission that is both deeply personal…

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Read the Zendesk Customer Experience Trends Report.

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Breaking through the automation glass ceiling with the Resolution Learning Loop™

It’s almost 2026. Can we all agree that AI is proving its ability to help automate…

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The AI advantage: How smart automation gives IT teams their lives back

IT teams are facing a critical challenge. The demand for support is growing exponentially, driven by…

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Prompt literacy is the new core skill for service

In September 1985, a new piece of software launched that would transform how people worked with…

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