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Agent copilots: The essential ingredient for AI success in 2025

A winning AI strategy starts with copilots. Our data shows that CX leaders successfully integrating AI…

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5 min read

New year, new January integrations

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. KiteSuite (Support)…

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3 min read

Zendesk and Local Measure partner to deliver advanced voice solutions for enterprises

Earlier today at our annual company meeting, Zendesk announced an exciting strategic partnership with Local Measure,…

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7 min read

Latest customer service innovations for 2024

Over the last year, we have seen more change and innovation in the world of support…

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7 min read

How to improve soft skills in customer service teams

What are soft skills? Soft skills are the personal attributes and non-technical abilities that allow people…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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8 min read

The role of automation in contact center quality assurance

Unless you’ve been living under a rock these last couple of years, chances are you are…

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6 min read

What is natural language understanding (NLU)?

Native speakers often bend the grammatical rules of their mother tongue. Their language (both spoken and…

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12 min read

Intelligent virtual assistants: The ultimate guide

A version of this article first appeared as a guest post on G2’s Learn Hub. Intelligent…

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