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5 min read
Why customer service is so important to online shoppers
Most people think of shopping online as a way to cut costs. E-commerce stores relieve customers…
Infographic
1 min read
The History of Customer Support
There was a time when customer support meant you told a shop owner your issue with…
Infographic
1 min read
Self-service: do customers want to help themselves?
Studies of customer feedback tell us that more and more customers prefer self-service over contacting a…
Article
1 min read
To whom am I speaking?
79% of customers still prefer to use the phone when contacting customer service. To increase customer…
Article
3 min read
The holiday satisfaction slump: keeping holiday customers happy
Holidays are hard on customer satisfaction. Last year, you might have noticed a slump in your…
Article
2 min read
Improvements in search for more intelligent self-service
Recent studies tell us that more and more customers prefer self-service over contacting a support agent;…
Article
1 min read
Infographic: best in practice
Your reputation for providing quality customer service matters. In fact, as our latest infographic illustrates, the…
Article
1 min read
S*** Support Agents Say
We know, we know: the S**** People Say meme is on its last leg. Who can…
Article
1 min read
Take Zendesk on the Go with Windows Phone
You carry your phone everywhere, treat it like your pet and use it for nearly everything.…
Article
1 min read
What Airbnb customer service learned while rapidly scaling their support
With Jessica Semaan Customer service can be a lot like a romantic relationship—you have to nurture…
Article
3 min read
5 Ways to Prevent Customer Fallout
Originally published on The 1to1 Blog The real-time Web is an increasingly powerful tool for customers…
Article
1 min read
Tip of the week: Showing who has been cc'd in email notifications
Have you ever wished that you could allow end-users to see whos been CCd on a…
Article
3 min read
Tip of the week: Escalating tickets
One common step in ticket workflows is escalation of issues from agent to agent, or team…
Article
1 min read
Infographic: Fun Facts About San Francisco's Tenderloin District
It’s been a couple of months since we’ve settled into our new (and dare we say…
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3 min read
Tip of the Week: Using business hours in your triggers and notifications
[Editor’s note: you’ve unearthed an artifact from the old days. For the most up to date…
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