Tools and media
Tools, templates, in-depth guides, podcasts, and videos to help you grow your CX knowledge and build better customer relationships.
AI and the next CX revolution—with Zendesk’s Adrian McDermott and Teresa Haun
Join Zendesk experts Adrian McDermott and Teresa Haun as they unpack the history of CX transformation and what that means for an AI-powered future.
Latest stories
Article
4 min read
Unlocking growth: How to get product-market fit validation without an MVP
Materialize founder Arjun Narayan shares how he built a database startup and secured $100M+ strategic investment.
Podcast
1 min read
Humanizing support at scale—with Talkspace’s Donna Haddigan
For Talkspace’s support team, empathy isn’t a nice to have, it’s a must for each and every customer interaction.
Article
1 min read
Top customer experience podcasts
Check out the top 35 customer experience podcasts for the latest trends, tips, and strategies in customer experience.
Article
4 min read
Unlocking Sentry's success: Insights from David Cramer's unconventional journey to successfully raising $217 million
The founder shares why it pays to stop convincing prospects and instead focus on finding the ones who inherently understand and appreciate your vision.
Podcast
1 min read
Building the experiences your customers actually want—with Bitly’s Brad Harris
Bitly's Brad Harris explains how 2024 became his “year of testing” and why there are no stupid questions in CX.
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