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13 min read
How to hire customer support agents
Customer service matters. It affects your bottom line and how your brand is perceived by the…
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Tip of the week: Keeping an eye on high-priority customers
In your customer service world, you may have to give some tickets higher priority than others
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1 min read
Bridging the omnichannel customer service gap [infographic]
As the holiday shopping season approaches, here's some advice for retailers: mind the gap. A recent…
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4 min read
The 5 most successful Shark Tank deals and what you can learn from them
While the average viewership of six million may watch the show for the entertainment, Shark Tank also provides a weekly education on how to successfully sell your product to high-profile prospects.
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2 min read
Customer satisfaction last quarter: trick or treat?
With the release of the our quarterly Zendesk Benchmark report, were very happy to announce that…
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1 min read
True stories of customer service ROI
Any manager whose business thrives when customers are happy immediately understands the value of excellent customer…
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2 min read
Zen U: Free beer, no sales
Zen U. is a forum for customer service professionals to meet, learn about Zendesk, and exchange…
Article
2 min read
The vitals of virtual support teams
The benefits and key considerations of hiring and managing virtual teams in today's technology-supported working environment.
Infographic
1 min read
Winning Customer Service
Customer service can be like a game. If so, how do you win? There are many…
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8 min read
8 tips for building a thriving help center
Most customers prefer solving issues on their own, but that doesn’t mean they should be left alone. Learn some best practices for building a help center.
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1 min read
Tip of the week: Building your change management process
For the simplest change management process, all you need is a few custom configurations.
Article
1 min read
Customer service on the rise in 2013
Customer service is on the rebound. After more than a year of decline, customer satisfaction in…
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4 min read
7 tools for amazing every customer, every time
Shep Hyken, customer service expert, speaker, author, and one our most popular Zen Masters, was recently…
Infographic
1 min read
Better service through self-service
Think about when your customers need help the most. Waiting in line? Watching TV? Cooking dinner?…
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