How to lead an impactful team of agents
On-demand
About
Join us as we dive into the importance of optimizing your support team’s speed, accuracy, and personalization with Zendesk’s Workforce Engagement solutions (QA and WFM); You’ll learn how Workforce Engagement Management (WEM) can help:
Provide superior quality
Improve customer satisfaction
Increase staff well-being
Drive revenue
With Zendesk QA + WFM, you can harness the power of everyday customer interactions to consistently deliver superior customer service.
Speaker
Lilith Shoemaker
Product Marketing Manager, Zendesk