How to lead an impactful team of agents

On-demand

About

Join us as we dive into the importance of optimizing your support team’s speed, accuracy, and personalization with Zendesk’s Workforce Engagement solutions (QA and WFM); You’ll learn how Workforce Engagement Management (WEM) can help:

Provide superior quality
Improve customer satisfaction
Increase staff well-being
Drive revenue

With Zendesk QA + WFM, you can harness the power of everyday customer interactions to consistently deliver superior customer service.

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Speaker

Lilith Shoemaker

Product Marketing Manager, Zendesk