Workforce engagement management
Find out how investing in workforce management and quality assurance solutions can help organizations optimize their service operations.
63 employee engagement ideas to boost morale and retention
These 63 employee engagement ideas can help you boost morale, retention, and productivity. Start improving engagement today with our guide.
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1 min read
How to outsource customer service without losing quality
How to combat the main problems when outsourcing customer service: employee attrition, limited control, and lack of consistency? Follow this guide.
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1 min read
How to calibrate your customer service QA reviews
Here’s how to calibrate your customer service QA reviews to make sure all of your reviewers are aligned in providing consistent, helpful feedback.
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2 min read
Auto QA: How to automate customer service quality assurance
Automated quality assurance will help define the future of support. Find out what that means, and what Auto QA can do for you.
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Customer service quality assurance job description: Examples
Looking for a customer service quality assurance specialist? Use a job description template and get inspired by real-life examples.
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Customer service audit checklist for better CX
A customer service audit is one of the best tools in your toolbox to ensure you offer high-quality support.
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How to measure + improve your Internal Quality Score (IQS)
Internal Quality Score (IQS) reflects your customer service quality. Here’s how to define, measure, and improve it over time.
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1 min read
How to create a customer service QA program + checklist
Customer service QA programs involve monitoring the quality of customer interactions. Follow our checklist and examples to create your own.
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