Quality assurance
Put AI in charge of conversation quality
We review every single conversation and give you instant insight into your support performance. Customers get a more consistent experience, which builds loyalty—and long-term revenue.
Benefits
Solidify customer relationships with excellent CX
Offer better answers
Highlight problem spots to help you offer more consistent CX experiences down the road.
Run a tight ship
We analyze 100% of your tickets via AI to save you time and reduce operational costs.
Enhance service
Receive accurate insights into agent gaps, so you can improve service quality and reduce churn.
Coach your agents
More data means more ways to pinpoint training needs. Coach agents and give kudos alike.
Features
Take the guesswork out of quality assurance
AutoQA analyzes every interaction – including with AI agents – then shows you which ones need extra support. You’ll spend less time hunting through a stack of tickets, and more time actually solving issues.
Testimonials
"At CityGo, our quality scores frequently range between 90-96%, showcasing the effectiveness of our quality assurance. By proactively monitoring and reviewing conversations, we can address issues before they escalate. This approach allows us to consistently improve service quality, and when repeated problems arise, we offer targeted training to ensure clear communication."
Michael Buczynski
Head of Customer Service at CityGo
Frequently asked questions
Right now, customers on any Basic or Suite plan can use Zendesk QA. If you’d like to start a free trial, reach out to us here.
