ZENDESK AI FOR MEDIA & ENTERTAINMENT

Scale AI-powered support for global audiences

When demand spikes during live events, premieres, and new releases, every moment counts. Zendesk AI helps teams resolve common account, billing, and access issues fast. Reduce churn and protect brand trust by keeping global audiences engaged.

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Sports fan on his couch, wearing a team jersey, smiling while resolving a login issue on his phone via AI chat support.

Trusted by 80,000+ companies

How Zendesk AI works

AI that keeps global audiences engaged

Accelerate real-time issue resolution

Automate account management, identity verification, and content-access issues with AI agents that understand intent, follow policies, and take action fast.

Stay ready for peak-event spikes

Scale operations and adapt workflows to absorb demand during every high-stakes premiere, launch, and live event--without adding headcount or risking brand loyalty.

Protect trust at every touchpoint

Maintain consistent global operations and governed AI across multiple brands, regions, and regulatory environments to ensure a safe, frictionless experience.

AI Agents

Automate up to 80% of audience inquiries

Deploy AI agents across any channel to automate complex workflows and resolve requests, 24/7. Zendesk AI agents continuously learn from every interaction to deliver seamless audience experiences that set your brand apart.

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Zendesk AI agent chat interface resolving a streaming subscription access issue.

COPILOT

Meet audience demands with AI assistants for your teams

Zendesk Knowledge Copilot interface showing article suggestions under Policies & FAQs > Regional Availability, highlighting “Why isn't the content available in my region?” A translation-enabled article editor displays the answer explaining that content availability varies by country due to regional licensing agreements, alongside an image of friends watching TV together.

Zendesk Analyst Copilot search bar with the query “How are response times for live-event support?” generating a “Live-Event Support Performance” dashboard, showing a line chart of first reply times for live-event tickets and a donut chart of top support intents.

Zendesk Admin Copilot dashboard showing latest insights — 4.5hr resolution time, 13% ticket volume, and 12min first reply — alongside recommendations to change priority on a “Missing coins” ticket and route “Account hacked” intents to Player Security. A chat panel offers quick actions to route tickets or change ticket status.

Guide agents through high-stakes interactions

Empower teams to resolve sensitive cases with proactive guidance from Agent Copilot. Reduce handling time with AI-powered suggestions for responses and next steps, while keeping humans in control.

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Keep answers grounded in trusted knowledge

Turn audience insights into action

Optimize operations with agility at scale

Customer Stories

51.5%

automated resolution rate

2x

increase in AI agent CSAT in 4 months

“We were really excited to see how positively impactful the Zendesk AI implementation was early on…and now we’re looking forward to the next iteration.”

Whitney Thomas

Senior Business Systems Analyst at SeatGeek

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EMPLOYEE SERVICES FOR MEDIA & ENTERTAINMENT

Support your teams behind the scenes

Automate HR, IT, onboarding, and policy requests so employees get fast answers without chasing down internal teams. Manage support across offices, studios, and remote teams seamlessly in one connected workspace.

Explore Employee Services

Zendesk Employee Service chat where an employee asks how to get in-app credits to test the game. The AI agent responds with a guide card titled “Employee Play & Testing Perks,” explaining how to link an employee ID to a player account, with a View Guide button.

TRUSTED AI FOR HIGH-STAKES SERVICE

Built for secure, compliant audience support

Zendesk AI helps media and entertainment brands protect audience data and meet global privacy and compliance requirements. With transparent controls, rigorous accuracy standards, and secure integrations, teams can automate confidently across subscriptions, access, billing, and regulated workflows.

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