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Knowledge management


What is a knowledge base? A comprehensive guide

Help customers find answers on their own by offering a knowledge base—a virtual library of information about your product or service.

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Article
8 min read

How to optimize your knowledge base for SEO

An effective knowledge base and SEO go hand in hand. Learn how to tailor your knowledge base to your customers' needs and help them find answers faster with these SEO best practices.

Article
13 min read

19 stellar FAQ page examples and how to create one (+ template)

FAQs are important customer-facing resources every business should have. Take a look at some FAQ page examples for inspiration to make your own.

Article
3 min read

In an uncertain world, knowledge is power

Find out how knowledge management software can help you keep your customers informed even as the world keeps changing.

Article
9 min read

8 knowledge base article templates that work

The key to success is finding the right mix of knowledge base article templates for your target audience. Use our templates to get a head start.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
6 min read

Content management vs. knowledge management: Key differences

Learn how to blend content management and knowledge management to improve your customer experience.

Article
16 min read

What is knowledge management? A guide for 2024

Knowledge management is critical for collecting and distributing information efficiently. Create your knowledge management process using these strategies.

Article
9 min read

The best knowledge management system examples and types

Here are our favorite knowledge management examples and perhaps the kind of knowledge base your company will want to develop

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