Plans and pricing

After clicking “Buy now”, you will create a Zendesk account and immediately be able to purchase your software. You can easily pay by credit card or Paypal. Customers who prefer to purchase through our sales representatives can opt to pay via invoice.

Plans are month-to-month or annual. You can start/stop or make changes to your plan at any time (but note that refunds are not given for cancellation or downgrades). Learn more here or contact us for details.

The Zendesk Suite is your all-in-one, complete CX solution for the AI era. It comes fully equipped with ticketing, messaging including live chat capabilities, a robust help center for both internal and external use, and voice support. These plans are perfect for businesses providing support across multiple channels. All Zendesk Suite plans boost efficiency with cutting-edge automations and AI agents, available 24/7 to resolve customer issues swiftly and effectively. Explore all Suite plans here.

Alternatively, if you’re just starting out and focusing on email customer support, building your own Support plan is a smart choice. This option gives you the flexibility to nail down the basics, with the opportunity to add more channels, enhance product capabilities, or upgrade to the full Zendesk suite as your needs evolve. Explore all Support plans here.

Still not sure? Reach out to our experts for help.

When you sign up for your trial of Zendesk Suite, you'll have access to all features on the Zendesk Suite Professional plan. If you want to trial a specific plan, just contact us. At any point during the trial you can choose a plan and pay by credit card or Paypal from within your account.

At the end of your Zendesk Suite trial, your data and setup remains intact. You can login and select a plan to purchase.

Customers on any Zendesk Suite plan have access to online support, as well as the Zendesk Help Center, on-demand training, and Community. For additional fees, customers can access prescriptive guidance, custom training, hands-on configuration, 24/7 support, and implementation services to ensure teams are set up for success.

We have thousands of pre-built apps and integrations available through the Zendesk Marketplace. You can also build almost anything you want on top of the Zendesk platform via our developer API.

We combine enterprise-class security features with comprehensive audits of our applications, systems, and networks to ensure customer and business data is always protected. Take a look at the security measures we take to protect your business and your customers.

Our Help Center is open 24/7. You can also reach out to our global support team. We're here to help.