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Careers

Work with great people, serve with great AI

At Zendesk, you’ll do some of the best work of your career alongside some of the most talented and caring people around. Come experience the culture of the world’s most successful AI for service companies.

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The Zendesk Mission

To power exceptional service for everyone on the planet

At $200M in annual AI revenue for 2025, and counting, we’re on the road to being the first company in service with a $1B AI business.

22K+
AI customers
4.8B
Resolutions delivered
18
Great Place To Work® Certified™ countries

Our Values

What we stand for

These principles shape how we work, how we treat each other, and how we show up for customers.

  • Lead with exceptional service
  • Deliver the simplest solution
  • Take pride in our work
  • Care for each other
Employees gathered around a conference table with their laptops.

Culture

Be yourself. We’d prefer it, actually.

A great job gets you in the door, but great culture is why you stay. At Zendesk, we know culture isn’t what’s written on the careers page, but rather who you work with. That’s why we encourage every employee to lead with empathy, be a team player, and look for opportunities to care.

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Employee volunteering and team building.
New employee orientation seminar.
Employees engaged in a workshop seminar.
Employees sharing that their company is recognized as a great place to work.
Employees taking a break.

In person where it helps, flexible where it doesn't, shaped by what your role and what the team actually needs.

Employee volunteering and team building.

Hear from our people

“We really understand the importance of teamwork. You can’t build something at the scale that we do at Zendesk on your own.”

Łukasz

Director of Software Engineering, Kraków

Social & environmental impact

We believe in being helpful

Our business success means nothing if we don’t give back. That’s why we put our money where our motion is to make real, positive impact for our customers, communities, people, and the planet year after year.

  • Robust employee volunteer program, including pro bono opportunities that support global nonprofits
  • Millions of dollars donated, and a 100% free product donation program for eligible nonprofits
  • Impactful climate action program that has achieved 100% carbon neutral products
Visit Zendesk Foundation
Employees volunteering at a wildlife non-profit.

Where we’re hiring

There’s a world of opportunity here

With a global network of more than 20 Zendesk offices worldwide, we believe great work happens wherever great people are.

Zendesk Austin

Austin, Texas

Austin is our latest GTM hub where Sales, Marketing, Customer Success, and Support teams work side-by-side to help customers get the most out of Zendesk.

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Zendesk India

Pune

Pune is home to our main APAC engineering hub, driving AI-powered innovation and operational excellence.

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Zendesk Poland

Kraków

One of our largest European hubs, where engineering, product, and GTM teams build what's next in AI-powered CX and EX.

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Zendesk San Francisco

San Francisco, California

San Francisco is our global headquarters, home to our most important hub, where product, engineering, and go-to-market work side by side to shape what's next in AI.

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Zendesk Singapore

Singapore

Singapore is our APAC headquarters, where teams build and sell the AI-powered platform that's changing how the region does customer service.

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Zendesk Portugal

Lisbon

One of our fastest-growing hubs, where product development and GTM teams work side-by-side to build and launch what’s next in AI.

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What we’re hiring for

Product & development

Product, CIO, or Engineering global teams build the forefront of AI thought leadership and product insights.

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Go to market

Make a global difference in customer experience advocacy, marketing, sales, or creative and brand experience.

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General and administrative

Finance, Legal, People, and Security teams are strategically positioned to keep Zendesk expertly sorted on all fronts.

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Early careers

Are you a go-getter with great people skills, determination, and a love for learning? Start a bustling career at Zendesk.

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Not seeing an open role that's right for you today?

Join our Talent Community – we’ll keep you posted on new openings, events near you, and more.

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Zendesk office common area / break room.

Interview Process

How we hire

Your interview process may look a little different depending on your role, but generally this is what you can expect.

A chance to discuss your background, motivations, and the role, while also learning more about Zendesk.

Benefits for everything you care about

At Zendesk, we take your wellbeing seriously. Our benefits follow a “Think Global, Act Local” philosophy: the support you get reflects the market you're in, with a mix of global standards and local offerings.

Physical wellbeing

Medical insurance, virtual care, and 24/7 care navigation powered by Included Health.

Mental & emotional

Employer-paid therapy and coaching with Lyra Health, plus mindfulness apps.

Financial wellbeing

Competitive base pay, company-paid life insurance, and retirement savings to support your future.

Career and learning

Onboarding with a paired buddy, internal trainings, and dedicated development time.

Time off & recharge

Flexible time off, designated “Recharge Fridays” to unplug, and a 4-week paid Recharge Leave after 5 years of service.

Family & life

Paid parental leave for every parent, plus inclusive fertility and family-forming support via Carrot ($10k lifetime benefit).

Community & belonging

Employee Resource Groups, paid volunteer time, and Zendesk Foundation programs to make giving back easy.

Specifics vary by country, and you’ll learn about your local package during the recruitment process.

Awards

Recognized for good people and good work

Explore opportunities to grow

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Zendesk Austin

Austin, Texas

It’s our main go-to-market hub where Sales, Marketing, Customer Success, and Support teams work side-by-side to help customers get the most out of the Zendesk platform.

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About Zendesk Austin

Austin is one of our newest and fastest-growing US hubs. The office opened in 2025 in East Austin, near Plaza Saltillo, and was purpose-built around how our go-to-market and AI teams actually work together: community-feel collaboration spaces, room to focus, room to spread out.

Across Central Texas, close to 500 Zendeskians work in sales, customer success, marketing, engineering, and strategy, most of them shaping how customers adopt our AI-powered platform.

“I love working at Zendesk because of the people! The leaders I support and the teams I get to work with cross functionally are kind, and great at what they do, which makes coming to work every day a wonderful experience.”

Suzanne Barnes – Talent Acquisition Manager

Zendesk India

Pune

Pune is home to our main APAC engineering hub, driving AI-powered innovation and operational excellence.

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About Zendesk Pune

Our Pune hub is home to engineers, product managers, designers, and reliability engineers working across the full Zendesk stack. It's our primary Global Capability Center for R&D in India, built to move fast and work closely with product and business teams around the world.

This is a place where deep technical work meets the energy of one of India’s fastest-growing tech cities — and where careers grow alongside the products we build.

"What I like about working here is the vibrant and dynamic environment, created by like-minded, passionate individuals. Zendesk Pune is far more than just a workplace, it is a thriving community!"

Mudita Pandey – Software Engineer I

Zendesk Poland

Kraków

One of our largest European hubs, where engineering, product, and GTM teams build what's next in AI-powered CX and EX.

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About Zendesk Poland

Our Kraków office is one of the main Zendesk growth hubs in Europe, where engineers, designers, and product managers shape the future of customer and employee experience.

Alongside them, we have talented people across G&A, GTM, product marketing, and support — all bringing a unique mix of skills to drive our work forward.

What makes Zendesk Poland special is the mix of big-scale innovation and local community.

“I joined Zendesk at the heart of the AI revolution, confident it’s the ideal place to apply my skills in AI and Machine Learning. As a true leader in customer support, Zendesk’s focus on AI-driven automation gives me the incredible opportunity to create solutions for millions of users. Most importantly, the supportive and friendly culture here empowers us to innovate and grow.”

Artem Chernodub – Staff Machine Learning Scientist

Zendesk San Francisco

San Francisco, California

San Francisco is our global headquarters, home to our most important hub, where product, engineering, and go-to-market work side by side to shape what's next in AI.

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About Zendesk San Francisco

Zendesk has called San Francisco home for more than 17 years. Today, it’s our global headquarters and the base for executive leadership, product, engineering, and go-to-market functions.

You’ll find people here building our AI-powered platform, along with the colleagues who bring it to customers around the world. It’s where company-wide direction gets set, and where a lot of the day-to-day work comes together under one roof.

“So many reasons to love working at Zendesk San Francisco. The people, the culture, the product, the offices, the snacks, the energy, the vibe, and did I mention we are a hot AI tech company growing and scaling with the most amazing products helping 10 of thousands of people including cool SF icons like Levi and others..”

Diana Dorobek – VP Sales, Bay Area

Zendesk Singapore

Singapore

Singapore is our APAC headquarters, where teams build and sell the AI-powered platform that's changing how the region does customer service.

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About Zendesk Singapore

Zendesk has called Singapore home for over a decade. Today, it's our Asia Pacific headquarters — the base for go-to-market, engineering and product teams serving customers across a region that never really sleeps.

The office itself is built for the way people actually work: open neighbourhoods for each team, a central café that doubles as a social hub, and enough quiet corners that you can actually focus when you need to. It's a space designed with Zendesk employees, not just for them.

“I love coming to work because of the people. Sales is a team sport, and it’s inspiring to see every team come together with one shared goal: helping our customers transform their business and elevate their customer experience. You’re never fighting alone here—you have an entire team behind you, united by one mission.”

Georgina Gu – Senior Manager, SMB Sales

Zendesk Portugal

Lisbon

One of our fastest-growing hubs, where product development and GTM teams work side-by-side to build and launch what’s next in AI.

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About Zendesk Portugal

Our Lisbon hub is one of our fastest-growing in Europe. Product development and GTM teams work side by side here to build and launch new AI features, and to take them to customers around the world.

You’ll find engineers, product managers, designers, and GTM teammates all under one roof, which means ideas move quickly from conversation to launch. If you like working across functions and seeing your work reach customers fast, this is a good place to be.

“What I love about working at Zendesk is the supportive, people-first environment and the way our values come through in everyday work. Helping bring our product campaigns to audiences around the world makes it rewarding to shape messages that resonate across markets.”

Michele Di Tolve – Senior Localization Specialist