Informativa sulla privacy

Effective as of December 1, 2020, Zendesk, Inc. (“Zendesk”), and its subsidiaries (collectively, the “Zendesk Group” or “we” or “us” or “our”), have updated our Privacy Policy (“Policy”). For a prior version of our Policy, click here.

Sommario:

1. Introduzione
2. Scopo della presente Informativa
3. Informazioni che ci fornite
4. Informazioni che raccogliamo da voi sui nostri siti
5. Informazioni Raccolte Da Altre Fonti
6. Come usiamo le informazioni che raccogliamo
7. Condivisione delle informazioni raccolte
8. International Transfer of Personal Information
9. Altre informazioni importanti per la Privacy
10. Come esercitare i vostri diritti di protezione dei dati
11. Children’s Personal Information
12. Transazioni commerciali
13. Termini e condizioni supplementari per alcune regioni
14. Modifiche a questa Informativa
15. Contattaci
16. Controlli della versione inglese

1.Introduzione

La presente Informativa descrive il nostro impegno per proteggere la privacy degli individui che:

1. visitare i nostri siti web (definiti sotto) (“Visitatori del sito”) o individui che ci richiedano di contattarli attraverso i moduli online;

2. chi si registri per l’utilizzo dei prodotti e servizi che commercializziamo con sottoscrizione disponibile su www.zendesk.com (i “Servizi”); o

3. partecipi o si registri a webinar, eventi sponsorizzati o altri eventi a cui partecipi il Gruppo Zendesk (“Partecipanti”).

For the purposes of this Policy, the term “Websites” shall refer collectively to www.zendesk.com as well as the other websites that the Zendesk Group operates and that link to this Policy. This Policy describes how the Zendesk Group collects, uses, shares and secures the personal information that you provide. It also describes your choices regarding use, access and correction of your personal information.

2.Scopo della presente Informativa

Quando si applica la presente Informativa:

In aggiunta ai siti che rimandano a questa Informativa, essa si applica a quanto segue:

• Il Marketplace Zendesk, che è un marketplace online per applicazioni web on-demand utilizzate unitamente ad alcuni dei Servizi. Il Gruppo Zendesk e le terze parti potrebbero pubblicare applicazioni nel Marketplace Zendesk.Quando pubblichiamo un’applicazione e tale applicazioni rimanda alla presente Informativa, essa si applica anche all’applicazione.Quando una terza parte pubblica un’applicazione, si applica l’informativa sulla privacy della terza parte.
• Il Portale Sviluppatori Zendesk, che permette ai Sottoscrittori di creare applicazioni web ed altre integrazioni con i nostri servizi. Per gli scopi di questa Informativa, il termine “Sottoscrittore” indica un individuo o un ente che ha sottoscritto un Accordo di Servizio (come di seguito definito) per l’utilizzo dei nostri Servizi.

Quando non si applica questa Informativa – Siti di terze parti:

Il nostro Sito web potrebbe contenere link ad altri siti web.Le pratiche sulle informazioni ed i contenuti di tali altri siti web sono regolati dalle loro informative sulla privacy.Vi incoraggiamo a rivedere le informative sulla privacy di qualsiasi altro sito web per capire le loro pratiche sulle informazioni.

Quando non si applica questa Informativa – Dati di servizio:

Fatta eccezione per le Informazioni sull’account (come di seguito definite) e le altre informazioni che raccogliamo in connessione con la vostra registrazione o l’autenticazione ai nostri Servizi, la presente Informativa non si applica alle nostre pratiche di sicurezza ed privacy in connessione con i dati elettronici, i messaggi di testo, i messaggi, le comunicazioni od altro materiale inviato a ed archiviato entro i Servizi da voi (“Dati di Servizio”).Le pratiche di sicurezza e privacy dei Dati di Servizio sono dettagliati dal nostro Contratto Quadro di Abbonamento, disponibile qui, o qualsiasi altro accordo in vigore tra voi e qualsiasi membro del Gruppo Zendesk relativo al vostro accesso e al vostro uso di tali Servizi (collettivamente chiamati “Contratto di Servizio”).

Subscribers to our Services are solely responsible for establishing policies for, and ensuring compliance with, all applicable laws and regulations, as well as any and all privacy policies, agreements or other obligations, relating to the collection of personal information in connection with the use of our Services by individuals (also referred to as “data subjects”) with whom our Subscribers interact.

We collect information under the direction of our Subscribers, and have no direct relationship with individuals whose personal information we process in connection with our Subscriber’s use of our Services. The use of information collected through our Services shall be limited to the purpose of providing the service for which Subscribers have engaged a member of the Zendesk Group. If you are an individual who interacts with a Subscriber using our Services (such as a customer or user of one of our Subscribers) and require assistance or would either like to amend your contact information or no longer wish to be contacted by one of our Subscribers that use our Services, please contact the Subscriber that you interact with directly.

3.Informazioni che ci fornite

Informazioni sull’account e la registrazione:

We ask for and may collect personal information about you such as your name, address, phone number, email address, instant messaging ID, and credit card information, as well as certain related information like your company name and website name, when you register for an account to access or utilize one or more of our Services (an “Account”). We also ask for and collect personal information such as an email address and a name or alias from any individual that you authorize to log into and utilize our Services in connection with Your Account (an “Agent” or “End-User” as defined in the Service Agreement). We base the processing of your personal information on our legitimate interest, to provide you with the necessary functionality during your use of our Service(s).

Se vi iscrivete ad un account per la prova gratuita, non è necessario immettere le informazioni della carta di credito, salvo ove decidiate di continuare con un abbonamento a pagamento per i nostri Servizi. Viene usato un intermediario terzo per gestire l’elaborazione della carta di credito.A tale intermediario non è permesso memorizzare, trattenere od utilizzare le vostre informazioni di fatturazione per alcuno scopo fatta eccezione l’elaborazione della carta di credito per nostro conto.

We refer to any information described above as “Account Information” for the purposes of this Policy. By voluntarily providing us with Account Information, you represent that you are the owner of such personal information or otherwise have the requisite consent to provide it to us.

Altre iscrizioni:

We ask for and may collect personal information from you when you submit web forms on our Websites or as you use interactive features of the Websites, including: participation in webinars, surveys, contests, promotions, sweepstakes, requesting customer support, or otherwise communicating with us. We process your personal information to perform our contract with you for the use of our websites and the Service(s) and to fulfill our obligations under the Service Agreement to you; where we have not entered into the Service Agreement with you, we base the processing of your personal information on our legitimate interest to operate and administer our websites and to provide you with the content you access and request.

Informazioni del partecipante:

We ask for and may collect personal information such as your name, address, phone number and email address when you register for or attend a sponsored event or other events at which any member of the Zendesk Group participates, in order to facilitate your registration or attendance at an event, including sending related communications to you.

Applicazioni mobili:

Quando voi o i vostri Agenti scaricate ed utilizzate i nostri Servizi, raccogliamo automaticamente informazioni come il tipo di dispositivo utilizzato, la versione del sistema operativo del dispositivo, l’operatore telefonico che permette la connessione all’applicazione mobile, e la nazione da cui parte la connessione, per eseguire i nostri obblighi come da Contratto Quadro di Abbonamento con i nostri Sottoscrittori.

4.Informazioni che raccogliamo da voi sui nostri siti

Cookie ed altre tecnologie di tracciamento:

We and our authorized partners may use cookies and other information gathering technologies for a variety of purposes. These technologies may provide us with personal information, information about devices and networks you utilize to access our Websites, and other information regarding your interactions with our Websites. For detailed information about the use of cookies on our Websites and how to manage your cookie settings, please read and review our Cookie Policy found here.

Potremmo usare beacon web, tag e script sui nostri Siti o nelle e-mail o in altre comunicazioni elettroniche che vi inviamo.Esse ci aiutano nella consegna dei cookie, nel contare le visite ai nostri Siti, web, nel comprendere l’utilizzo e l’efficacia delle campagne e a determinare se una e-mail è stata aperta e se hanno avuto effetti.Potremmo ricevere rapporti basati sull’uso di queste tecnologie da parte dei nostri fornitori terzi su base individuale e aggregata.

Utilizziamo Local Storage (memorizzazione locale) come l’HTML5 e Local Shared Objects (“LSO,” conosciuti anche come Flash cookie) per memorizzare informazioni di contenuto e preferenze.Molti browser potrebbero offrire i loro strumenti di gestione per rimuovere l’HTML5. Terze parti di cui siamo partner per fornire certe funzioni sui nostri siti o per mostrare pubblicità in base sulle vostre attività di navigazione web usando l’HTML5 e Flash per raccogliere e memorizzare le informazioni. Per maggiori informazioni su come gestire i cookie flash, fare clic qui.

Ci associamo con terze parti per mostrare pubblicità sui siti web o per gestire le nostre pubblicità su altri siti.Anche i nostri partner terzi potrebbero usare tecnologie come cookie, web beacon, tag, flash, HTML5, stringhe, o altre tecnologie di tracciamento per raccogliere informazioni sulle vostre attività sui nostri siti web ed altri siti per suggerire pubblicità basate sulle vostre attività di navigazione ed interessi.Se non volete che queste informazioni siano utilizzate allo scopo di inviarvi pubblicità basate sugli interessi, potete rifiutare cliccando qui e qui (o, se siete nell’Unione Europea, potete accettare l’utilizzo di questi cookie cliccando qui).Notare che questo non vi impedisce di ricevere pubblicità e continuerete a ricevere pubblicità senza target e generiche.

Registri:

As is true with most websites and services delivered over the Internet, we gather certain information and store it in log files when you interact with our Websites and Services. This information includes internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your devices, your mobile carrier, and system configuration information. Occasionally, we connect personal information to information gathered in our log files as necessary to improve our Websites and Services. In such a case, we would treat the combined information in accordance with this Policy.

Analisi:

Raccogliamo informazioni analitiche quando usate i siti per aiutarci a migliorarli, incluso tramite l’uso di cookie.Potremmo anche condividere dati aggregati e/o anonimizzati riguardo le vostre azioni sui nostri siti web con terzi fornitori di servizi analitici.Usiamo anche un software di analisi mobile per permetterci di comprendere al meglio la funzionalità delle nostre versioni per dispositivi mobili dei nostri Servizi sul vostro dispositivo mobile.Questo software potrebbe registrare informazioni come la frequenza con cui usate l’applicazione, gli eventi che si verificano all’interno dell’applicazione, l’uso aggregato, dati di performance, e da dove è stata scaricata l’applicazione.Non colleghiamo le informazioni che memorizziamo entro il software di analisi a nessuna informazione personale identificabile che inviate all’applicazione mobile.

5.Informazioni Raccolte Da Altre Fonti

Widget Social media:

I siti web includono funzioni di social media di terze parti, come il tasto “Mi Piace di Facebook”, e widget di terze parti, come il tasto “Condividi” o mini programmi interattivi attivi sui siti web.Queste funzioni potrebbero acquisire il vostro indirizzo IP, la pagina che state visitando sui siti web, e impostare un cookie per abilitare il corretto funzionamento della funzione.Le funzioni ed i widget Social media sono gestiti da una terza parte, o gestiti direttamente sul sito.Le vostre interazioni con queste funzioni sono disciplinate dall’Informativa sulla privacy delle societa che le forniscono.

Informazioni da servizi forniti da terze parti:

We may also obtain other information, including personal information, from third parties and combine that with information we collect through our Websites. For example, we may have access to certain information from a third party social media or authentication service if you log into our Services through such a service or otherwise provide us with access to information from the service. Any access that we may have to such information from a third party social media or authentication service is in accordance with the authorization procedures determined by that service. If you authorize us to connect with a third party service, we will access and store your name, email address(es), current city, profile picture URL, and any other personal information that the third party service makes available to us, and use and disclose it in accordance with this Policy. You should check your privacy settings on these third party services to understand and change the information sent to us through these services. For example, you may choose to log in to the Services using single sign-in services such as Facebook Connect or an Open ID provider.

These single sign-on services will authenticate your identity, provide you with the option to share certain personal information (such as your name and email address) with us, and pre-populate our sign-up form. Services like Facebook Connect give you the option to post information about your activities in the Services to your profile page to share with others within your network.

6.Come usiamo le informazioni che raccogliamo

Usi generali:

We may use the information we collect about you (including personal information, to the extent applicable) in order to perform our obligations under our Service Agreement with you and on the basis of our legitimate interest including to (a) provide, operate, maintain, improve, and promote the Websites and the Services; (b) enable you to access and use the Websites and the Services; (c) process and complete transactions, and send you related information, including purchase confirmations and invoices; (d) send transactional messages, including responses to your comments, questions, and requests; provide customer service and support; and send you technical notices, updates, security alerts, and support and administrative messages; (e) send promotional communications, such as providing you with information about products and services, features, surveys, newsletters, offers, promotions, contests, and events; and provide other news or information about us and our partners (you can opt-out of receiving marketing communications from us by going to https://go.zendesk.com/unsubemail and providing the names/email address(es) that you would like removed from our marketing databases and added to our ‘Do Not Contact’ list” or following the unsubscribe instructions included in our marketing communications); (f) process and deliver contest or sweepstakes entries and rewards; (g) monitor and analyze trends, usage, and activities in connection with the Websites and Services and for marketing or advertising purposes; (h) investigate and prevent fraudulent transactions, unauthorized access to the Websites and the Services, and other illegal activities; (i) personalize the Websites and Services, including by providing features or advertisements that match your interests and preferences; and (j) for other purposes for which we obtain your consent.

Basi legali per il trattamento (solo visitatori SEE):

If you are a visitor from the European Economic Area (“EEA”), our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally collect personal information from you only where we need the personal information to perform a contract with you (e.g. to provide you with our Services), where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or where we have your consent. In some cases, we may also have a legal obligation to collect personal information from you.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time why we need to use your personal information. If we process personal information in reliance on your consent, you may withdraw your consent at any time.

If you have questions about, or need further information concerning, the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “Contact Us” section below.

7.Condivisione delle informazioni raccolte

Terzi fornitori di servizi:

We share information, including personal information, with our third-party service providers that we use to provide hosting for and maintenance of our Websites, application development, backup, storage, payment processing, analytics and other services for us. These third-party service providers may have access to or process your personal information for the purpose of providing these services for us. We do not permit our third-party service providers to use the personal information that we share with them for their marketing purposes or for any other purpose than in connection with the services they provide to us.

Potremmo anche condividere informazioni aggregate e/o anonimizzate riguardo il vostro uso dei Servizi con terze parti a scopo di marketing in base al nostro legittimo interesse di sviluppare e promuovere Servizi.Ad ogni modo, non identificheremo mai voi, i vostri Agenti o Utenti Finali come la fonte dell’informazione.

We may collect, and we may engage third-party analytics providers to collect, metrics and information regarding your use of the Service, including evaluating how Agents and End-Users use the Service (“Usage Data”), to develop new features, improve existing features or inform sales and marketing strategies, based on our legitimate interest to improve the Services. When we process Usage Data, any personal information shall be anonymized. Any such third-party analytics providers will not share or otherwise disclose Usage Data, although we may make Usage Data publicly available from time to time.

Conformità con le richieste delle leggi e delle forze dell’ordine; protezione dei nostri diritti:

In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may disclose personal information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Service Agreement, or as otherwise required by law.

Recensioni:

From time to time, we may post testimonials on the Websites that may contain personal information. We always obtain your consent to post your name along with your testimonial. If you wish to update or delete your testimonial, you can contact us at privacy@zendesk.com.

Riferimenti:

Se scegliete di usare il nostro servizio di riferimento per consigliare ad un amico i nostri prodotti e servizi, vi chiederemo il nome e l’indirizzo e-mail del vostro amico.Dovete fornire nome e indirizzo e-mail del vostro amico solo se siete ragionevolmente convinti che non sarà contrario ad un nostro contatto.Se lo fate, manderemo una mail automaticamente al vostro amico invitandolo o invitandola a visitare i Siti web e memorizzeremo questa informazione allo scopo di inviare questa e-mail iniziale, tracciando il successo del nostro programma di referral ed altre attività di marketing.La persona da voi riferita può contattarci all’indirizzo privacy@zendesk.com per richiedere di rimuovere le sue informazioni dal nostro database.

Forum di community:

The Websites may offer publicly accessible blogs, community forums, comments sections, discussion forums, or other interactive features (“Interactive Areas”). You should be aware that any information that you post in an Interactive Area might be read, collected, and used by others who access it. To request removal of your personal information from an Interactive Area, contact us at privacy@zendesk.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Condivisione Gruppo Zendesk:

We may share information, including personal information, with any member of the Zendesk Group, and they will use that information only for the purposes already described in this Policy.

Per commercializzare i nostri servizi:

We may share information, including personal information, with our channel partners, solely for the purpose of enabling our channel partners to notify you about our Services. Zendesk requires its channel partners to provide an opt-out option within its communications to you. By opting out, you are opting out of receiving future communication from our channel partner.

Con il vostro consenso:

We may also share personal information with third parties when we have your consent to do so.

8. International Transfer of Personal Information

We do not share your personal information with third parties, unless it is necessary to carry out your request, for our professional or legitimate business needs, or as required or permitted by law. Where we do transfer your personal information to third parties or service providers, appropriate arrangements will be made in order to ensure correct and secure data processing in compliance with applicable data protection law.

We store personal information about Website Visitors and Subscribers within the EEA, the United States and in other countries and territories. To facilitate our global operations, we may transfer and access such personal information from around the world, including from other countries in which the Zendesk Group has operations. Therefore, your personal information may be processed outside of the EEA and in countries which are not subject to an adequacy decision by the European Commission and which may not provide for the same level of data protection as the EEA.

In this event, we will ensure that the recipient of your personal information offers an adequate level of protection, for instance by entering into standard contractual clauses for the transfer of data as approved by the European Commission (Art. 46 GDPR), or we will ask you for your prior consent to such international data transfers.

We have implemented safeguards to ensure an adequate level of data protection where your personal information is transferred to countries outside the EEA, such as:

(a) la nazione destinataria ha una decisione di adeguatezza da parte della Commissione Europea;

(b) the European Commission’s Standard Contractual Clauses for the transfer of personal information;

(c) Zendesk ha Binding Corporate Rules (Norme Vincolanti d’Impresa) in vigore che garantiscono un livello adeguato di protezione dei dati ovunque essi siano conservati fisicamente; o

(d) Zendesk participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework; however, we do not rely on the Privacy Shield as a lawful mechanism to transfer personal information from the EU, United Kingdom, or Switzerland. Where the recipient is located in the United States, it may be a certified participant of the EU-US Privacy Shield or Swiss Privacy Shield Framework.

You can obtain more details of the protection given to your personal information when it is transferred outside Europe (including a sample copy of the model contractual clauses) by contacting us using the details set out at Clause 15 below.

Norme Vincolanti d’Impresa:

We have adopted Binding Corporate Rules that have been authorised by the EU data protection authorities, and which enable us to transfer personal information lawfully from EEA member states to other Zendesk Group companies around the world. More information on (including a copy of) our Binding Corporate Rules is available here, and evidence of our Binding Corporate Rules approval is available on the European Commission’s website here.

Struttura dello scudo per la privacy:

Zendesk abides by and has certified adherence to the principles of the EU-U.S. and Swiss-U.S. Privacy Shield frameworks as set forth by the U.S. Department of Commerce; however, we do not rely on the Privacy Shield as a lawful mechanism to transfer personal information from the EU, United Kingdom, or Switzerland. For more information on the Privacy Shield frameworks, and to view the scope of Zendesk’s certification, please visit https://www.privacyshield.gov/list. Under certain conditions, more fully described on the Privacy Shield website, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted. For residual Privacy Shield disputes that cannot be resolved by the methods above, you may be able to invoke a binding arbitration process under certain conditions. To find out more about the Privacy Shield’s binding arbitration scheme, please see: https://www.privacyshield.gov/article?id=ANNEX-I-introduction
The Federal Trade Commission has investigation and enforcement authority over our compliance with the Privacy Shield.
If we have received your personal information under the Privacy Shield and subsequently transfer it to a third party service provider for processing, we will remain responsible if they process your personal information in a manner inconsistent with the Privacy Shield Principles, unless we prove that we are not responsible for the event giving rise to the damage.

9.Altre informazioni importanti per la Privacy

Avviso agli Utenti Finali

Our Services are intended for use by enterprises. Where our Services are made available to you through a Subscriber of ours, that enterprise is the data controller of your personal information. Your data privacy questions and requests should initially be submitted to the Zendesk Subscriber in its capacity as your data controller. Zendesk is not responsible for our Subscribers’ privacy or security practices which may be different than this Policy.

I sottoscrittori Zendesk possono:

• restringere, sospendere o terminare il vostro accesso ai Servizi;

• access and describe your personal information that you provided to them;

• access and export your personal information processed by them; and

• amend your personal information, including your end-user profile.

Conservazione dei dati

Where Zendesk is the data controller of personal information (for example, personal information relating to Website Visitors, Attendees and individuals who register to use our Services), then we retain the personal information we collect where we have an ongoing legitimate business need to do so (for example, to provide you with our Services, to enable your participation in an event, and to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or aggregate it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

If your personal information is processed within a Subscriber’s Service Data, we will process the personal information for as long as we are instructed to do so by the relevant Subscriber that is the data controller of the Subscriber Service Data.

10.Come esercitare i vostri diritti di protezione dei dati

You have certain choices available to you when it comes to your personal information. Below is a summary of those choices, how to exercise them and any limitations.

Correggere, aggiornare e rimuovere le vostre informazioni:

An individual who seeks to exercise their data protection rights in respect of personal information stored or processed by us on behalf of a Subscriber of ours within the Subscriber’s Service Data (including to seek access to, or to correct, amend, delete, port or restrict processing of such personal information) should direct his/her query to our Subscriber (the data controller). Upon receipt of a request from one of our Subscribers for us to remove the personal information, we will respond to their request within thirty (30) days. We will retain personal information that we process and store on behalf of our Subscribers for as long as needed to provide the Services to our Subscribers.

Accesso ed aggiornamento o cancellazione delle vostre informazioni:

Our Services and related documentation on our Privacy and Data Protection site give Agents and End-Users the ability to access, update and delete certain personal information from within the Service. For example, you can access your Agent or End-User profile and make updates to your personal information. In cases where we act as the data controller of your personal information, we will provide you with information about whether we hold any of your personal information upon request. We will respond to such requests within a reasonable timeframe. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.

Disattivare il vostro profilo utente:

Se non desiderate più usare i nostri Servizi, il sottoscrittore di Zendesk è in grado di disattivare il vostro account di Utente Finale.Prima, contattare un Sottoscrittore Zendesk con la vostra richiesta.Se siete un Sottoscrittore Zendesk e non riuscite a disattivare un account di utente finale usando le vostre impostazioni da amministratore, inviate una e-mail all’indirizzo support@zendesk.com. Notate che disattivare il vostro account non cancella le vostre informazioni, le quali rimangono visibili ad altri utenti del Servizio in base alla vostra partecipazione passata ai Servizi.Per maggiori informazioni su come cancellare i vostri dati, visitare il nostro sito sulla Privacy e la Protezione dei Dati.

Richiedere il blocco dell’utilizzo delle informazioni:

You may request that your personal information no longer be accessed, stored, used and otherwise processed where you believe that a Zendesk Subscriber or Zendesk do not have the appropriate rights to do so. For example, if you believe a Services account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this Policy. Where you gave us consent to use your personal information for a limited purpose, you can contact us to withdraw that consent. You can also opt-out of our use of your personal information for marketing purposes by contacting us, as provided below. When you make such requests, we may need time to investigate and facilitate your request. Please note that an End-User of a Zendesk Subscriber should first contact Zendesk’s Subscriber with a request to stop access, storage, use of personal information. If there is delay or dispute as to whether we have the right to continue using your personal information, we will restrict any further use of your personal information until the request is honored or the dispute is resolved, provided the Zendesk Subscriber does not object (where applicable).

Annullare la ricezione delle comunicazioni:

Offriamo a coloro che forniscono informazioni di contatto personali un mezzo per scegliere come usiamo le informazioni fornite.Potete gestire la vostra ricezione di comunicazioni di marketing e non commerciali facendo clic sul tasto link “Annulla l’iscrizione” situato in fondo alle nostre e-mail di marketing, o potete inviare una richiesta all’indirizzo privacy@zendesk.com. Potete scegliere di non ricevere le nostre comunicazioni promozionali usando il link per l’annullamento dell’iscrizione all’interno di ogni e-mail.Anche dopo aver scelto di non ricevere messaggi promozionali da noi, se siete un Agente, allora continuerete a ricevere da noi i messaggi di transazione riguardanti i nostri Servizi.Potete scegliere di non ricevere alcuni messaggi di notifica nelle vostre impostazioni di account.

Altri diritti di protezione dei dati:

Se desiderate esercitare qualsiasi altro diritto sulla protezione dei dati disponibile per voi in base alle leggi locali in materia di protezione dei dati (come il diritto alla portabilità dei dati o dalla restrizione degli stessi), allora inviate la vostra richiesta all’indirizzo privacy@zendesk.com e risponderemo ad essa in conformità con le leggi sulla protezione dei dati vigenti.

Avete il diritto di fare reclamo alla vostra autorità locale di protezione dei dati se non siete soddisfatti delle nostre pratiche di protezione dei dati.I dati di contatto per le autorità di protezione dei dati nello Spazio Economico Europep sono disponibili qui.

11. Children’s Personal Information

We do not knowingly collect any personal information from children under the age of 16. If you are under the age of 16, please do not submit any personal information through our Websites or Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide personal information through the Websites or Services without their permission. If you have reason to believe that a child under the age of 16 has provided personal information to us through the Websites or Services, please contact us at privacy@zendesk.com, and we will use commercially reasonable efforts to delete that information.

12Transazioni commerciali

We may assign or transfer this Policy, as well as your account and related information and data, including any personal information, to any person or entity that acquires all or substantially all of our business, stock or assets, or with whom we merge. If we do, we will inform them of the requirement to handle your personal information in accordance with this Policy.

13.Termini e condizioni supplementari per alcune regioni

Australia:

Personal information collected, stored, used and/or processed by the Zendesk Group, as described in this Policy, is collected, stored, used and/or processed in compliance with the Australian Privacy Act 1988 (Commonwealth) and the Australia Privacy Principles as we further detail here.

Se non siete soddisfatti del modo in cui abbiamo gestito un reclamo o non siete d’accordo con la risoluzione da noi proposta, potrete fare un reclamo all’Office of the Australian Information Commissioner (“OAIC”) contattando l’OAIC usando i metodi elencati sul loro sito web http://www.oaic.gov.au. In alternativa, potete richiedere che noi trasmettiamo direttamente i dettagli del vostro reclamo all’OAIC.

Brasile:

Personal information collected, stored, used and/or processed by the Zendesk Group, as described in this Policy, is collected, stored, used and/or processed in accordance with Brazilian Law No. 13,709/2018, as amended (LGPD). Those individuals who use or access our Website or Services expressly consent to the collection, use, storage and processing of their personal information by us for the purposes described in this Policy.

Canada:

Personal information (as the term is defined in the Personal Information Protection and Electronic Documents Act of Canada (“PIPEDA”)) will be collected, stored, used and/or processed by the Zendesk Group in compliance with the Zendesk Group’s obligations under PIPEDA.

Giappone:

If you are a Subscriber to our Services, you agree that you are responsible for notifying your customers using our Services about how the Zendesk Group may use your customers’ personal information as described in this Policy and for obtaining prior consent from your customers to disclose their personal information to us.

Nuova Zelanda:

Personal information collected, stored, used and/or processed by the Zendesk Group, as described in this Policy, is collected, stored, used and/or processed in compliance with New Zealand’s Privacy Act 1993 and its 12 Information Privacy Principles (“NZ IPPs”) as we further detail here.

Singapore:

Personal information collected, stored, used and/or processed by the Zendesk Group, as described in this Policy, is collected, stored, used and/or processed in compliance with the Zendesk Group’s obligations under the Personal Data Protection Act 2012 of Singapore (“PDPA”) as we further detail here.

Informativa sulla Privacy integrativa di Zendesk per i Residenti della California:

The California Consumer Privacy Act (“CCPA”), which is effective as of January 1, 2020, regulates how we handle personal information of California residents and gives California residents certain rights with respect to their personal information.

Zendesk è definito sia come “Azienda” sia come “Fornitore di servizi” secondo il CCPA.La seguente informativa sulla privacy integrativa si applica a informazioni che raccogliamo nel nostro ruolo come azienda, ossia quando interagiamo direttamente con voi.

When we act as a service provider (for example, by providing our services to another company that you interact with), we follow the instructions of the business that engaged us with respect to how we process your personal information. If you would like more information about how your personal information is processed by other companies, including companies that engage us as a service provider, please contact those companies directly.

Questa informativa sulla privacy integrativa è in vigore da gennaio 1, 2020, si applicherà solo ai residenti della California, e potrebbe essere soggetta a modifiche. L’informativa sulla privacy generale continuerà ad applicarsi nella misura in cui si applica a voi come residenti della California.Se siete residenti della California, abbiamo l’obbligo a rendere noti certi usi e dichiarazioni in un certo formato, oltre ad informarvi di alcuni diritti a vostra disposizione.Qualsiasi termine con lettera maiuscola usato nella presente informativa sulla privacy integrativa ha lo stesso significato di quello utilizzato nella informativa sulla privacy generale.

Informazioni che potremmo raccogliere:

Potremmo raccogliere le seguenti categorie di informazioni:

• Identificatori

• Informazioni Demografiche

• Informazioni Commerciali

• Internet o altre informazioni sull’attività di rete elettronica

• Dati di geolocalizzazione

• Informazioni audio, elettroniche, visuali o similari

• Informazioni professionali o relative all’impiego

For each category of information, we collect the information from a variety of sources, including directly from you, from your devices, from your social media profiles, and/or from third party providers. We collect the information to provide you with services, protect our customers and ourselves (including the services), and to improve the services. We do not share personal information with Third Parties as the term is defined under the CCPA.

Divulgazioni Aggiuntive:

We do not sell personal information of any individual, including personal information of minors under 16 years of age.

We have disclosed the following categories of personal information for a business purpose in the 12 months prior to this Policy’s last update.

• Identificatori

• Informazioni Demografiche

• Informazioni Commerciali

• Internet o altre informazioni sull’attività di rete elettronica

• Dati di geolocalizzazione

• Informazioni audio, elettroniche, visuali o similari

• Informazioni professionali o relative all’impiego

• Inferenze tratte da qualsiasi informazione sopra riportata.

We have not disclosed any personal information for valuable consideration in the 12 months prior to this Policy’s last update.

I Vostri Diritti:

You may have certain rights with respect to your personal information, including:

• The right to access, including the right to know the categories and specific pieces of personal information we collect;

• The right to deletion of your personal information, subject to certain limitations under applicable law;

• Il diritto a richiedere di conoscere le informazioni raccolte;

• Il diritto a conoscere le informazioni divulgate dietro corrispettivo; e

• Il diritto di non essere discriminati per l’esercizio di determinati diritti in base alla legge della California.

To exercise these rights, please submit a request by emailing privacy@zendesk.com. Please be as specific as possible in relation to the personal information you wish to access. Once we receive your request, we will review it, determine whether we can verify your identity, and process the request accordingly. If we need additional information to verify your identity, we will let you know. We will respond to your request within 45 days of receipt, or notify you if we require additional time.

Se preferite, potete designare un agente autorizzato per fare richieste per conto vostro.

Contatto:

Se avete domande o dubbi riguardo questa politica o sulle pratiche sulla privacy del Gruppo Zendesk, contattateci via e-mail all’indirizzo privacy@zendesk.com, oppure a:

Zendesk, Inc.
Attn: Jason Robman, Associate General Counsel
989 Market Street
San Francisco, CA 94103, United States

14.Modifiche a questa Informativa

La presente Informativa potrebbe essere aggiornata di tanto in tanto per riflettere i cambiamenti dei requisiti legali, regolamentari od operativi.Vi invitiamo a rivedere periodicamente questa pagina per le ultime informazioni sulle nostre pratiche sulla privacy.

In caso di modifiche sostanziali alla presente Informativa, sarete avvisati tramite pubblicazione di una comunicazione che apparirà sui nostri siti web prima che le modifiche entrino in vigore.

Se non accettate una qualsiasi modifica effettuata alla presente Informativa, interrompete l’uso dei Siti e dei Servizi.

15. Contattaci

Se avete domande o dubbi riguardo questa Informativa o sulle pratiche in materia privacy del gruppo Zendesk, contattateci per e-mail all’indirizzo privacy@zendesk.com,, oppure:

Zendesk’s United States Representative:
Zendesk, Inc.
Attn: Jason Robman, Associate General Counsel
989 Market Street
San Francisco, CA 94103, United States
privacy@zendesk.com

Responsabile Globale per la privacy)di Zendesk:
Rachel Tobin, AGC, EMEA & Responsabile Globale per la privacy, Zendesk International Ltd.
55 Charlemont Place, Saint Kevin’s, Dublino, D02 F985 Irlanda
privacy@zendesk.com

Se avete un dubbio non risolto sulla privacy o sull’uso dei dati a cui non abbiamo dato risposta soddisfacente, contattare (gratuitamente) il nostro terzo fornitore di risoluzioni per dispute con sede negli Stati Uniti all’indirizzo https://feedback-form.truste.com/watchdog/request.

16.Controlli della versione inglese

Le traduzioni in lingue diverse dall’inglese di questa politica sono fornite solo per comodità.In caso di qualsiasi ambiguità o conflitto tra le traduzioni, fa fede la versione inglese.