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Agentic analytics

Agentic analytics: know what to fix and improve what happens next

Find outliers sooner, get a clearer understanding of what’s driving outcomes, and know what to fix. Agentic analytics connects historical and real-time data across human and AI service, so teams can use it to improve outcomes.

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Why agentic analytics

Move from reporting to improving

Get answers faster

Ask questions in plain language and get clear, cited answers, without starting from a blank report or hunting through dashboards.

Understand what drives outcomes

Trace changes to the teams, channels, workflows, and topics driving performance, backed by evidence you can trust.

Know what to do next

Monitor live conditions, spot anomalies, and respond before queues grow, service levels slip, or customers feel the impact.

Turn service signals into better outcomes

Turn every service signal into answers you can trust

Support dashboard showing ticket counts and bar charts for tickets created and solved by hour
Analytics dashboard with filters, line chart trends, and a quick report panel for deal stages
Dashboard showing ticket volumes, agent activity, CSAT, and a share menu with export options

Connect signals across human agents, AI agents, channels, workflows, knowledge, and outcomes to see what's driving performance, where friction is emerging and where improvement will have the greatest impact.

Support dashboard showing ticket counts and bar charts for tickets created and solved by hour

Act and improve

Turn service signals into continuous improvement

Dashboard showing agent states, time in each status, and a bar chart of activity by week
Support dashboard showing message and call volumes, active chats, queued calls, and ticket metrics
Support dashboard showing incoming tickets by channel with counts and queue status charts
Dashboard showing omnichannel live data with a quick report on ticket resolution time by year

Monitor demand, capacity, and service performance in real time so you can spot issues early and resolve them before customers are affected.

Dashboard showing agent states, time in each status, and a bar chart of activity by week

Testimonials

London Mutual
“It allows me to actually see everything as it’s happening. I don’t have to hold someone waiting until the next day to give them the data. It’s really helped—especially during busy times when some managers might not even be aware how many tickets are waiting to be resolved.”

Monika Rok

Membership Experience Manager at London Mutual Credit Union

Read customer story

Agentic analytics for Zendesk Bridge

Access actionable service insights from anywhere

Access Agentic Analytics from the AI tools your teams already use. Ask questions across Zendesk and connected business data without switching tools or moving your data.

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Analytics you can trust

Keep data protected and decisions explainable

Trust every answer. Agentic Analytics grounds every insight in your business data, with cited evidence, built-in governance, and the transparency to understand how every recommendation was made.

Additional resources

Frequently asked questions

Agentic Analytics helps teams understand what's happening across human and AI service, why it's happening, and what to do next. Ask questions in plain language, uncover root causes, act on trusted recommendations, and build on what your business has already learned, so every insight becomes more relevant over time.

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