Leadership voices
Tips and strategic advice from our leadership team.
Bridging the AI gap in HR: Why employee buy-in is key
A critical disconnect is unfolding between HR leaders and the very people they serve. While 89…
Article
Introducing the Zendesk Resolution Platform: Powered by our network of AI Agents
AI is rapidly transforming customer expectations, and businesses are racing to keep up. But in service,…
Article
4 min read
The rise of Shadow AI in CX: 4 benefits to an integrated strategy
If your agents aren’t equipped with the right AI tools, there’s a strong chance they’re using…
Article
4 min read
CX Trendsetters are surging ahead—3 AI investments to close the gap
Thanks to AI, there’s another seismic shift taking place in customer service. Teams fully integrating AI—not…
Article
3 min read
3 ways AI bolsters employee productivity and satisfaction
A happier workforce isn’t just a nice-to-have—it’s essential for success. Research consistently shows that happy employees…
Article
4 min read
The AI advantage: Freeing CX leaders to focus on what matters most
What could you do with an extra day each week? That’s the question many of our…
Article
5 min read
The key to better customer relationships? Human-centric AI
Companies that are moving quickly to adopt human-centric AI and integrate it deeply into their CX…
Article
3 min read
Startup thinking, enterprise scaling: 3 AI-first approaches
Ask any successful founder how to scale a business and they’ll tell you one thing: embrace…
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